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The red light was flashing slowly. Now there is no light at all & the mouse is completely unresponsive. The blue light underneath comes on when it's switched on but that's it. Things I have tried that have not worked:
changed the battery- twice
uninstalled the receiver & reinstalled
restarted the laptop
installed the drivers from this page
tried the trouble shooting options listed on this page
tried to re-pair with the button under the mouse
checked windows updates
troubleshooted the receiver & mouse in the devices section- no problems detected
Tried different usb port - no difference (they are all working)
There is nothing new in my house that would be interferring with it & the mouse hasn't been dropped or fallen.
Nothing has worked. Is there anything else I can try or is it completely dead? This mouse is only 2 years old! I can't really afford to buy another right now & struggle using the mouse pad on my laptop.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Forum helper🗽
well you've tried the solutions by MSoft in
those linkedPages cited above..Perform
now this "Wireless mouse cleanup"
To view video in-Full screen, click the icon like
square ⬜ at the right-Lower corner screen
and Hit "K" to Paused and see better
a step : Have fun,.! PS mark the answer
as Helpful. if it worked out..Thanks
