WH-CH510 bluetooth headphones not connecting correctly to Windows 10 PC

Good Day JackBowes,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

First what is the exact make and model of your device for me to check the updated Bluetooth driver from the manufacturers website.

For the meantime here's the steps you can try.

Run the Bluetooth troubleshooter.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshoot then “additional troubleshooter

-Look for Bluetooth click it and run the troubleshooter.

Make sure that the Bluetooth Support Service is enabled.

-Press Windows key + R

-Type Services.msc and hit enter

-Look for Bluetooth Support Service

-Set it to Automatic or enabled.

Restart and try to pair your device again.

if issue persist , let's install the Bluetooth driver from your Manufacturers website.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues while using Bluetooth headset on your PC, and I certainly appreciate your efforts in trying to resolve the issue by performing certain troubleshooting steps.

We will certainly look into this for you.

For further clarity on the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
2. What is the make and model of the PC?
3. Have you tried connecting any other Bluetooth headphones to the PC?

Refer the article Which version of Windows operating system am I running?

One of the things that you can try is to remove the hidden drivers for Bluetooth and then pair the headphones once again to see if it works fine.

1. Press Windows key + R. This will open Run. Alternatively, you can go to Start and search for Run.
2. In Run dialog box, type devmgmt.msc and hit Enter.
3. Click on View and click on Show hidden devices.
4. Go to Bluetooth and expand it.
5. Now uninstall all the greyed out devices.
6. Restart the PC.

Once you restart the PC, try pairing the Bluetooth device and see if you are able to use the microphone. You can refer the article Connect a Bluetooth device in Windows

In addition, you may want to refer the article Fix Bluetooth problems in Windows 10

Let us know if you need any further assistance, we will be glad to assist you.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Good Day JackBowes,

If there are no Bluetooth drivers, you can proceed to download and install the Bluetooth driver from the link that i have sent to you in my last reply.

I'll look forward for your response.

SIncerely,

Carlo T.

Good Day JackBowes

Thank you for providing those information.

First, let's uninstall the Bluetooth driver from the device manager.

-Press Windows key + X

-Click Device Manager

-On the device manager look for Bluetooth and expand it

-Right click on Bluetooth and Uninstall.

Once uninstalled go to this link below and download and install the Bluetooth driver from the manufacturers website.

https://global-download.acer.com/GDFiles/Driver...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Restart and try to pair your headphones again.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Carlo T.

I am using Windows 10, Version 2004 (OS Build 19041.685)

The Computer Model is Aspire T3-710

I followed your instructions, but all of the Bluetooth devices were not greyed out. i have my phone connected to my computer and they work in tandem, so I think that the computer's Bluetooth is Ok?

Thank you for your support, I do appreciate it very much

• Jack