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Sudoku won't load

Anonymous
2020-12-02T00:16:19+00:00

For the past week, the game starts but never gets past the 'Loading' screen. This happens on both my PC and android phone. If I disconnect my Xbox Live account, it works.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-12-02T00:44:01+00:00

    Hi Compwizard0421, Welcome to Microsoft Community :)

    It's my pleasure to help you today.

    I’m sorry you’ve had to deal with this.

    Did you do an update?

    You could try running the troubleshooter.

    to do so, please read through the link below :

    https://appuals.com/sudoku-not-working/#:~:text....

    I hope it helps :)

    Sincerely,

    Juliet

    Independent Advisor

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information.

    Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2020-12-03T11:56:31+00:00

    Thank you for your help. I wasn't able to complete all the steps due to a couple of issues with your instructions. The step to 'rename c:windowsSoftwareDistribution SoftwareDistribution.bak' doesn't work because the path is not correct. It should be 'rename C:\Windows\softwaredistribution C:\Windows\softwaredistribution.bak'. I was able to get this step completed.

    The PowerShell command doesn't work. The one you posted gave the following error

    • At line:4 char:52
    • PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Ge ...

    +                                                    ~

    The ampersand (&) character is not allowed. The & operator is reserved for future use; wrap an ampersand in double

    quotation marks ("&") to pass it as part of a string.

        + CategoryInfo          : ParserError: (:) [], ParentContainsErrorRecordException

        + FullyQualifiedErrorId : AmpersandNotAllowed

    I added an end quote around the ampersand and got the following error:

    powershell.exe : ScriptBlock should only be specified as a value of the Command parameter.

    At line:1 char:1

    • PowerShell -ExecutionPolicy Unrestricted -Command "&" {$manifest = (G ...
    • 
      

        + CategoryInfo          : InvalidArgument: (:) [], ParameterBindingException

        + FullyQualifiedErrorId : IncorrectValueForCommandParameter

    Please let me know what needs to be corrected so I can finish with your instructions.

    Thanks!

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  3. Anonymous
    2020-12-03T03:22:39+00:00

    Good Day Compwizard0421

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here are the steps you can try.

    First uninstall the Soduko game in your device both pc and android version that was installed.

    You should download the pc version after.

    -Press Windows key + R

    -Type wsreset and hit enter.

    -Wait for few seconds while it is resetting the store app.

    Rename the software distribution.

    Click start

    Type CMD right click and run it as administrator.

    Copy and paste each of the command below and hit enter.

    net stop wuauserv

    net stop bits

    rename c:windowsSoftwareDistribution SoftwareDistribution.bak

    net start wuauserv

    net start bits

    Re-register the Store App

    1. Type Powershell in the search bar window right click and run as an administrator.
    2. Copy and Paste each of the following commands into the Powershell window and hit enter.

    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

    -Wait for few seconds while the powershell is re-registering the store app, then proceed with the next command.

    get-appxpackage Microsoft.GamingServices | remove-AppxPackage –allusers

    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

    That will open the Gaming Services page in MS Store when you press Enter.

    Then click Get to reinstall Game Services.

    1. You should see a progress bar that will be the Windows Store re-registering itself with Windows 10.
    2. Reboot your computer and try to download the game again.

    I hope the information above helps, let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Carlo T.

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  4. Anonymous
    2020-12-02T01:24:24+00:00

    I did not do any update. I did run the troubleshooter and did a reset. No change. I installed the android version after I wasn't able to use the PC version.

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