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Hi. A few days ago, I bought a Redragon Kumara K552 (wired). At first everything seemed to be ok. But recently I started to have some problems.
Sometimes, the keyboard just disconnects completely and turns off (this happens with my mouse too), and I have to reboot all the computer because it just keeps not recognizing them. I have to say this only happened two times, but it's ridiculously uncomfortable.
Commonly, the keyboard experiments some micro disconnections: when I'm writing, it simply stops the input for a few moments and then gets back to it, or just keeps a key spamming the time this 'lag' happens (the RGB doesn't turn off, so I think it doesn't disconnects completely, but I don't understand why it keeps doing that).
Other times, there are some specific keys that Windows fails to recognize and write them correctly, while all the others work as good as they are supposed to. This keys vary from time to time, so I don't think the problem is in the keyboard itself.
I have already uninstalled and installed the keyboard and everything. The drivers aren't the problem here because it is a 'plug & play' keyboard and doesn't have any.
The keyboard works fine as I've tried it on another pc and it worked perfectly.
I would love your help :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Bruno,
I am Jaspreet Singh an independent advisor.
Do other keyboards work on this system for example previous one?
If yes open device manager and look under human interface devices you will see your keyboard driver there uninstall it reboot the system and plug in the keyboard again.
See if this works. ( plug and old devices have drivers too. They are included in the device chip itself or are downloaded from internet on connecting the device instead of being bundled in a cd)
