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Touchpad slows down(slow response) occasionally

Anonymous
2020-10-30T13:04:34+00:00

I have a Dell Latitude 3400. The laptop is only 6 months old. I have been noticing this problem since 2 months and it happens every now and then. My touchpad somehow slows down as in it responds late like in milliseconds. I can tell the difference when that happens becuase normally it feels very responsive when i use it but then all of a sudden the touchpad decides to respond slower(i think) and then i see this lag. The pointer becomes almost laggy like input delay in some games. Its really annoying, I have searched through a lot of forums and havent really found a definite answer. This problem happens occasionally.

This problem doesnt happen with an external mouse and my drivers are up to date. I should also add this problem also goes away sometimes but its really random.

WIndows Specification


Edition Windows 10 Pro

Version 20H2

Installed on ‎8/‎20/‎2020

OS build 19042.608

Experience Windows Feature Experience Pack 120.2212.31.0

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-04T16:08:33+00:00

    I'm having the same issue. My one is HP Pavilion 15 and using windows 20H2 with windows precision drivers. Tried everything but the issue is not solved.

    50+ people found this answer helpful.
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  2. Anonymous
    2020-11-03T03:15:52+00:00

    No it didnt help at all. The issue still persists. Its still very random.

    20+ people found this answer helpful.
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  3. David-M 110.5K Reputation points Independent Advisor
    2020-10-30T13:18:13+00:00

    Hi Megapunk,

    I'm David, an Independent Advisor, here to help you.

    Sorry for the inconvenience caused by this problem.

    The cause of this can be several, so I will give you all possible fixes for touchpad issues.

    Even if you've completed a step please do it again in this sequence, report back results.

    1. Update the Touchpad driver from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
    2. If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. If not try Update Driver > Browse > Let Me Pick to try all previously installed drivers.
    3. If that doesn't work then try uninstalling driver, Restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
    4. See the troubleshooting steps here: https://support.microsoft.com/en-in/help/402786...
    5. Go to Settings > Devices > Touchpad to go over the Settings. Then choose Additional Settings which opens the Mouse properties box. The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is attached. This prevents palm drag from causing the cursor to jump
    6. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here:

    https://www.howtogeek.com/223864/how-to-uninsta...

    You can also go into Repair Mode by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc... to use the new Uninstall Updates button in Advanced Troubleshoot Options: https://pureinfotech.com/uninstall-updates-adva....

    You can also use System Restore from within Windows or the above Repair Mode to get back before the problem began, then check for Updates with the Hide Update tool and hide them:

    https://www.windowscentral.com/how-use-system-r...

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...

    Source: https://answers.microsoft.com/en-us/windows/for...

    I hope this helps. Feel free to ask back any questions.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    ________________________________________________________

    8 people found this answer helpful.
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  4. Anonymous
    2020-10-31T13:06:01+00:00

    I did all the steps as you said. But as i mentioned, this whole issue is very random. So if this fixes the problem, ill let you know as soon as I can.

    7 people found this answer helpful.
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  5. David-M 110.5K Reputation points Independent Advisor
    2020-10-31T13:17:59+00:00

    OK. Let me know if you need anything else.

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