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Exel program

Anonymous
2021-01-04T08:42:51+00:00

Hi i wanted to make use of the Microsoft Excel program, i paid the monthly amount as requested but cannot use it why is this?

FNB :-) R109.00 reserved for purchase @ Microsoft*microsoft 36 from FNB card a/c..914000 using card..4126. 2Jan 05:05

regards Glen Symes

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2021-01-04T14:35:29+00:00

    May I know where did you purchased the app?

    So, just to make it clear. after you have purchased it... you have used it already, am I getting it right?

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  2. Anonymous
    2021-01-04T14:28:28+00:00

    Hi Juliet i wanted to start useing Excel as my Tax accountant suggested it in December, so i paid the requested amount in December and now again in January .i did have it on my Laptop when i bought the Computer but it was a trail version, now i really need it to do every month, please can you tell me what i should do to down load this Excel app. which i am currently paying for Monthly.

    thanks 

    Glen Symes

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  3. Neil D 32,830 Reputation points Volunteer Moderator
    2021-01-04T11:36:22+00:00

    Are you using the same account in Office 365 as you used to setup your monthly payment subscription.

    You may need to contact Store support, users here do not have access to account details.

    The link at the bottom of the forum. https://go.microsoft.com/fwlink/?linkid=2139749

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  4. Anonymous
    2021-01-04T11:25:22+00:00

    Hi glen666999, Welcome to Microsoft Community :)

    It's my pleasure to help you today.

    I’m sorry you’ve had to deal with this.

    I know how frustrating this may be for you.

    May I ask if this is the first time you cannot use Excel?

    Are you able to use it before?

    Sincerely,

    Juliet

    Independent Advisor

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