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Can't move icons on desktop into a folder on the same desktop [Windows 10]

Anonymous
2021-01-23T09:36:15+00:00

Hi,

I just build a new pc and freshly installed Windows 10 Pro. But now I am stuck with a weird bug.

As I am unable to move a desktop icon into a folder (even newly created ones). Whenever I try to do this, the screen freezes for about 1 second, then it "blinks" and the icon is still at its original spot. I can move the icons around and sort them differently. I just can't put them in a folder.

I am worried that this might have more ramifications in the future and I want to get ahead of it with a fix hopefully.

I have already tried the following things;

  1. Test the mouse or touchpad
  2. Uncheck Auto arrange icons
  3. Uninstall any desktop organizer software
  4. Reset Folder Options
  5. Change Display Resolution
  6. Set scaling size for text, apps, etc
  7. Change desktop icon size
  8. Change icon spacing using Registry
  9. Turn off Allow themes to change desktop icons
  10. Update Graphics Driver.

Edit:

I have managed to fix the issue using the automatic windows file explorer diagnostic tool!

https://support.microsoft.com/en-us/windows/automatically-diagnose-and-repair-windows-file-and-folder-problems-8ca2261a-eb4b-bda1-232c-d88b972438cdThanks, everyone who has chipped in and spend their time trying to help me fix this issue!

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-24T18:55:28+00:00

    I have managed to fix the issue using the automatic windows file explorer diagnostic tool!

    https://support.microsoft.com/en-us/windows/automatically-diagnose-and-repair-windows-file-and-folder-problems-8ca2261a-eb4b-bda1-232c-d88b972438cdThanks, everyone who has chipped in and spend their time trying to help me fix this issue!

    1 person found this answer helpful.
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  2. Anonymous
    2021-01-23T15:06:58+00:00

    I followed your steps. sfc /scannow mentioned that it fixed some errors. I continued with the other steps afterwards and restarted my system. Unfortunately the problem still persists. Do you know of anything else I might be able to try?

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  3. Anonymous
    2021-01-23T15:04:54+00:00

    I followed your steps. Everything worked up until moving the cmd.Ink to Test.

    It said that it couldn't find the file.

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  4. Anonymous
    2021-01-23T13:33:51+00:00

    Hello, how are you?

    Welcome to the Microsoft Community!

    My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

    Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

    First, I recommend downloading and running the tool on the link below, please, for a system check and update:

    https://go.microsoft.com/fwlink/?LinkID=799445

    Verify that the problem is resolved.

    If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

    https://support.microsoft.com/en-us/help/402844...

    Verify that the problem is resolved.

    If the problem persists, please follow the next guidelines.

    Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

    SFC, DISM and CHKDSK.

    Use a Windows disk, file and image correction tool

    1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
    2. Copy and paste the following commands, one line at a time, followed by Enter:

    sfc /scannow

    dism /online /cleanup-image /CheckHealth

    dism /online /cleanup-image /restorehealth

    chkdsk /f /r /b

    To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

    *** IMPORTANT ***

    This is a process that can take some time to complete.

    I await news.

    If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

    We will always be available for whatever you need!

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  5. Anonymous
    2021-01-23T11:15:48+00:00

    Could be a problem with File Explorer. I suggest you run this experiment:

    1. Create a new desktop shortcut for cmd.exe.
    2. Double-click it. You will get a black frame.
    3. Type these commands and press Enter after each:

    cd  "%UserProfile%\Desktop"

    md  Test

    move  cmd.lnk  Test

    exit

    The new shortcut should now be inside the Test folder.

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