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My laptop is charging but the percentage is not increasing

Anonymous
2021-01-12T23:49:00+00:00

My laptop battery percentage stuck at 15% and not increasing at all. What should I do? I have tried troubleshooting but still the same. Please help.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-01-13T01:34:36+00:00

    Thank you for your suggestion Ru. However, I have tried all the methods except the uninstall/install battery driver. Unfortunately all three methods did not increase my battery percentage. 

    For the method no 4, is there any video tutorial that I can refer to? 

    Or is there any other suggestion?

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  2. Anonymous
    2021-01-13T00:30:05+00:00

    My name is Ru. I'm an Independent Advisor and I'll be glad to help you today.

    I have done some research and found a thread that might help you.

    Please refer to the article below.

    https://answers.microsoft.com/en-us/windows/for...

    I suggest you follow the troubleshooting methods given at the end of that page by a Volunteer Moderator.

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  3. Anonymous
    2021-01-13T05:10:47+00:00

    Unfortunately there is no video guide for this. How long have you had this laptop for? As you have already tried the first 3 methods it is a bit unusual unless there is a hardware issue.

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