Share via

Need help fixing BSOD rtwlane.sys and ndis.sys (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Error)

Anonymous
2021-01-05T16:13:32+00:00

Hi I have gotten a BSOD error twice as a result of the Realtek PCIEWireless LAN PCI-E NIC driver rtwlane.sys. I have added the errors below. It has randomly crashed twice around 2 weeks apart and I was using microsoft word and had some videos opened on youtube whilst downloading a game on steam. Need this fixed ASAP as I've an  online exam tomorrow 1 to 5. I have 2 realtek drivers also installed as I have both a tp link USB network adapater and an internal edimax n300 pcie adapter. Its the PCI-E that is causing problems.

Crash Dump Analysis


Crash dumps are enabled on your computer.

Crash dump directories:

C:\WINDOWS

C:\WINDOWS\Minidump

On Tue 05/01/2021 15:50:04 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\010521-6984-01.dmp

This was probably caused by the following module: ndis.sys (ndis+0x40752)

Bugcheck code: 0x1000007E (0xFFFFFFFF80000003, 0xFFFFF800578BFE78, 0xFFFFDD0F7C3663D8, 0xFFFFDD0F7C365C20)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

file path: C:\WINDOWS\system32\drivers\ndis.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: Network Driver Interface Specification (NDIS)

Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Tue 05/01/2021 15:50:04 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\MEMORY.DMP

This was probably caused by the following module: rtwlane.sys (rtwlane+0x369F32)

Bugcheck code: 0x7E (0xFFFFFFFF80000003, 0xFFFFF800578BFE78, 0xFFFFDD0F7C3663D8, 0xFFFFDD0F7C365C20)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

file path: C:\WINDOWS\system32\drivers\rtwlane.sys

product: Realtek PCIEWireless LAN PCI-E NIC

company: Realtek Semiconductor Corporation

description: Realtek PCIE NDIS Driver 69657 34593

Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtwlane.sys (Realtek PCIE NDIS Driver 69657 34593, Realtek Semiconductor Corporation ).

Google query: rtwlane.sys Realtek Semiconductor Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

The following dump files were found but could not be read. These files may be corrupted:

C:\WINDOWS\Minidump\123020-6828-01.dmp


Conclusion


3 crash dumps have been found and analyzed. Only 2 are included in this report. If dump files are found and they could not be analuzed, it means they are corrupted. Because crash dumps are an emergency measure it is not uncommon for this to happen, however often it points to a problem in the storage stack. It is suggested that you run CHKDSK on your system drive to check your drive for errors.

A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rtwlane.sys (Realtek PCIE NDIS Driver 69657 34593, Realtek Semiconductor Corporation )

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

2 answers

Sort by: Most helpful
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  2. Anonymous
    2021-01-05T16:28:23+00:00

    Just to add the internal network adapter runs extremely slow and doesn't load webpages very quick compared to the USB adapter which has  an average download speed of 7megabytes not bits.

    0 comments No comments