This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi Microsoft Team,
I have recently installed a fresh version of Windows 10 by creating a USB Flash Drive for Boot-Up. After the installation, I have updated all HP drivers via HP Support Assistant, installed all Windows Updates, and updated the Intel related drivers as well.
Edition Windows 10 Home
Version 20H2
Installed on 21/01/2021
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0
However, there are 03 devices listed in Device Manager>Other Devices section as:
PCI Device: PCI bus 60, device 0, function 0>The drivers for this device are not installed. (Code 28)
PCI Device: PCI bus 0, device 19, function 0>The drivers for this device are not installed. (Code 28)
Unknown Device: on Microsoft ACPI-Compliant System>The drivers for this device are not installed. (Code 28)
I have tried all methods i.e. uninstall the device and search for drivers but Windows is unable to find any drivers.
Please advise for a possible solution so I may proceed to install all my software and use my notebook.
Looking forward for the usual high quality customer support.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
Please find below:
Edition Windows 10 Home
Version 20H2
Installed on 21/01/2021
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0
My laptop does not have HP 3D Drive Guard nor did I installed it.
My Laptop make and model number are:
HP Spectre x360 - 15-bl100nx
Product Number: 2VY99EA#ABG
No further Windows updates are available.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.
Which Windows 10 build are you running - 1903, 1909, 2004 or 20H2 (Oct 2020)?
Have you installed the HP 3D drive guard (If the laptop had this)?
What’s the full make & model of the HP?
Have you checked Windows update to see if there’s any drivers available?
Hi,
Thanks for your response. I got the similar response from HP support community and the issue has been resolved.
Thanks. Have you visited the HP website for drivers?
Have you installed the IR camera driver?
What about the drivers for HP Audio Switch, HP JumpStart & HP Pen Control?
There’s also a BIOS update.
