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BSOD Kernel Security Check Failure on Windows 10

Anonymous
2021-01-14T21:20:25+00:00

Hello,

I'm struggling with blue screens on my DELL Inspiron 15-3567, Intel i5-7200U, 4Gb RAM, AMD RADEON R5 M330. I having BSOD a few times a day every couple of hour.

First I made some reserch about the problem and I changed my HDD for a SSD, because it was a good oportunity to make a fresh instal of windows and eliminate any HDD problems. After instalation I only made an update and I installed a missing Intel chipset driver from DELL site.

Unfortunately it doesn't solve the problem so the next step was to check RAM. I run two full Windows Memory Diagnostic and after 8 hours of working event viewer gave me no error.

Next thing was to chcek drivers by VERIFIER according to link below.

https://www.bing.com/search?q=driver+verifier+tracking+down&cvid=69c85e70503a4d669e3a2bdf9c818765&FORM=ANAB01&PC=U531

I let VERIFIER work for a 2 days with some BSOD meanwhile of corse but there was no results.

Sometimes after restart I had to make a windows recovery, or there was a problem with keyboar/touchpad - didn't worked.

Today I had nothing to lose and I installed completly fresh windows again. I didn't installed any updates or drivers and the problem still exists. I didn't installed any further updates because I decided to ask for your help.

When PC restarts there is a few types errors/warnings but mostly there is a KERNEL POWER (41):

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>8</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2021-01-14T18:47:26.2159939Z" />

<EventRecordID>886</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>DESKTOP-QBCEVI1</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">10</Data>

<Data Name="BugcheckParameter1">0x8</Data>

<Data Name="BugcheckParameter2">0x2</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0xfffff80273012281</Data>

<Data Name="SleepInProgress">0</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">0</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">0</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

<Data Name="CsEntryScenarioInstanceIdV2">0</Data>

<Data Name="LongPowerButtonPressDetected">false</Data>

</EventData>

</Event>

Here you have a link to MINIDUMP from today:

https://1drv.ms/f/s!AjT3i0-pFX\_vgQXaz-P6NrPDHHMl

Here is link to the MINIDUMPs from fresh instalation on SDD with updates and chipset drivers:

https://1drv.ms/f/s!AjT3i0-pFX\_vfhaFoNkGoYWdRGQ

I will be grateful for any help.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-01-18T15:54:12+00:00

    Hi,

    Thank you for your respond.

    I did everything as you adviced but unfortunately it didn't solve the problem. System still have a problem with BSOD.

    I also had a problem with missing audio driver and weird WIFI behavior meanwhile (sometimes it's disconnecting and forgotting password).

    If in your opinion this is Radeon probem I can simply uninstall it and see what happens. I don't need it for my everyday duties.

    I'm looking foward for your other advise.

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  2. Anonymous
    2021-02-03T07:55:59+00:00

    Hi Aditya,

    Do you have any other sugestionts?

    Regards,

    Karol Wójcik

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  3. Anonymous
    2021-01-20T18:59:49+00:00

    Hi,

    Thank you for your response.

    I uploaded Minidump file 012021-11078-01 to folder:

    https://1drv.ms/f/s!AjT3i0-pFX\_vgQXaz-P6NrPDHHMl

    This is file after AMD Radeon deinstalation.

    I still have a problem with missing audio driver. I already had to install it 2 times, because after BSOD there is no sound device icon next to the clock.

    Regards,

    Karol Wójcik

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  4. Anonymous
    2021-01-20T03:31:24+00:00

    Hi,

    Thank you for your response.

    We appreciate your time and effort in troubleshooting the issue. We would like to see if you get  BSOD after uninstalling the NVidia graphics card completely just for troubleshooting purpose.

    Regards,

    Aditya Roy

    Microsoft Community – Moderator

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  5. Anonymous
    2021-01-16T06:13:19+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are receiving Blue Screen of Death. We analyzed the dump file that was created after Clean installation and found the faulty module is ntkrnlmp.exe

    The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at an invalid address while at a raised interrupt request level (IRQL). This is typically the result of either a bad pointer or a pageability problem.

    Let us try few steps

    Step 1: Disable hardware acceleration

    Note:  Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Follow the steps to take backup of registry.

    Refer the article to Create a system restore point.

    1. Press Windows + R key to open Run command.
    2. Type Regedit and hit the Enter key.
    3. When the Registry Editor opens, navigate to the following location: HKEY_CURRENT_USER/Software/Microsoft/Avalon.Graphics
    4. Find DisableHWAccelerationon the right pane.
    5. If missing then right-click on the blank area on the right pane and click New > DWORD (32-bit) Valueand name it DisableHWAcceleration.
    6. Double click on DisableHWAcceleration and set its value to 1to disable hardware acceleration on your Windows 10.
    7. Click OK, close registry editor and restart the PC to check.

    Step 2: Remove and reinstall the driver.

    We would recommend you to****create a restore point before you proceed with the steps, refer the article to Create a system restore point.

    1. Press Windows + X keyand select Device Manager from the context menu.
    2. Spot and expand the Display adapters.
    3. Right click on the AMD driver and select “Uninstall”
    4. Check the box beside “Delete the driver software for this device”
    5. Then download and install the latest version of the driver again from AMD website

    Step 3: Add registry key

    Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Please take a backup of the registry. Follow the steps given in the link below:

    How to back up and restore the registry in Windows

    1. Open the Run dialog box by pressing the Windows key and the R key together.
    2. Type Regedit and hit the Enter key.
    3. When the Registry Editor opens, navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
    4. Right click on the right side panel and click on New > DWORD (32-bit) Value.
    5. Set the name of this newly created DWORD as TdrDelay*.*
    6. Double click on the newly created DWORD and set its value as 10

    Additionally, refer the steps as mention in this article: Troubleshoot blue screen errorsrefer(While using my device)

    Let us know the results. If the issue persists, we will certainly assist you further.

    Aditya Roy

    Microsoft Community – Moderator

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