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how to identify the driver causing 0xC1900101

Anonymous
2021-01-20T21:16:04+00:00

tried twice to go from 1909 to 2004 then twice to go from 1919 to 20H2 on an HP255 G6, fails with every time (most often on boot the screen goes nuts - looks like the result you get when you try to use an unsupported resolution setting - and I have to hold the power key down until the box stops).   In the setupact.log I can see the line:

2021-01-18 21:54:30, Info MOUPG CSetupDiagnostics: Tracing Data [CUSTOM] -> [PostRebootInstall] -> [Package360][04aeb416-3647-4458-96f3-bd1573450c88][B466E151-44B3-4339-BBB9-581A63214664.1][fe9011f7-a9b7-44ca-b04e-794dc4bb6dfb][][Failed][Windows 10 Home][18363][6][5][0xc1900101][0x20017][19041]

which tells me that there's a driver error but how do I identify the driver?

there's no warnings shown in Device Manager and the drivers are up to date as far as I can tell (I use HP support to autoupdate)

in one of the event logs I see:

The driver \Driver\WudfRd failed to load for the device SWD\DRIVERENUM{cfabacad-7939-467c-96a7-93781d90d2d8}#WirelessButtonDriver_usersvc&3&3229b8bb&1.

but I'm not sure this is telling me anything - at risk of sounding dull my wireless, being internal to the box, has no buttons so I'm not sure that the driver not loading is any big deal

so I could certainly do with some help, thanks

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-21T20:22:04+00:00

    The logs in the Rollback don't show the initial problems, you have to use the ones from the Sources\Panther folder.  In case you are wondering, the setupact.log is usually around 800,000 lines of text.   Zipping and providing a link, would be best.

    This is the driver for that button, is should be present in both 64 and 32 bit versions.

    WirelessButtonDriver64.sys  which would be located in the Windows\System32\drivers section.   I do not have that driver on my system.

    If you can disable the device for the upgrade, it may help, assuming it is responsible.

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  2. Anonymous
    2021-01-21T19:27:18+00:00

    have a zip of the two files you want to look at, how do I upload?

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  3. Anonymous
    2021-01-21T19:21:42+00:00

    this is the wirelessbutton.inf plus the 1st 100 lines of setupact.log from the rollback folder (rest will be in reply to your next msg)

    2021-01-18 21:53:07, Info                  SP     Initiating rollback/uninstall, phase = 1

    2021-01-18 21:53:07, Info                         Initializing diagnostics helper; data file = C:$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat

    2021-01-18 21:53:07, Info                         Found existing diagnostics data, attempting to load it.

    2021-01-18 21:53:07, Info                  SP     Rollback-Online-System started.

    2021-01-18 21:53:07, Info       [0x064149] IBSLIB RollbackExecuteSequence in progress...

    2021-01-18 21:53:07, Info       [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback in progress.

    2021-01-18 21:53:08, Info                  SP     Cleaning up C:\hiberfil.sys

    2021-01-18 21:53:08, Warning               SP     Failure to delete C:\hiberfil.sys. Error: 0x00000020

    2021-01-18 21:53:08, Info                  SP     Cleaning up C:\pagefile.sys

    2021-01-18 21:53:08, Warning               SP     Failure to delete C:\pagefile.sys. Error: 0x00000020

    2021-01-18 21:53:08, Info                  SP     Cleaning up C:\swapfile.sys

    2021-01-18 21:53:08, Warning               SP     Failure to delete C:\swapfile.sys. Error: 0x00000020

    2021-01-18 21:53:08, Warning               SP     CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "C:$WINDOWS.~BT\Sources\Rollback\LogRestore.TXT". Did we even get this far?

    2021-01-18 21:53:08, Warning               SP     CSetupPlatformCheckpoint::CopyConfigFiles: Cannot locate source config file "C:$WINDOWS.~BT\Sources\SetupPlatform.Drivers.External.ini".

    2021-01-18 21:53:08, Info                  SP     There is no crash dump file!

    2021-01-18 21:53:08, Info                  SP     Original list of new paths to be removed:

    2021-01-18 21:53:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moving/copying setupapi*.log from C:$WINDOWS.~BT\NewOS\WINDOWS\inf to C:$WINDOWS.~BT\Sources\Rollback\setupapi

    2021-01-18 21:53:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Source directory C:$WINDOWS.~BT\NewOS\WINDOWS\inf does not exist; nothing to do

    2021-01-18 21:53:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moving/copying netcfg*.etl from C:$WINDOWS.~BT\NewOS\WINDOWS\inf to C:$WINDOWS.~BT\Sources\Rollback\setupapi

    2021-01-18 21:53:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Source directory C:$WINDOWS.~BT\NewOS\WINDOWS\inf does not exist; nothing to do

    2021-01-18 21:53:08, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Attempting to remove folder "C:$WINDOWS.~BT\NewOS"

    2021-01-18 21:53:08, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Folder "C:$WINDOWS.~BT\NewOS" successfully removed.

    2021-01-18 21:53:09, Info                  SP     Could not find information about the new WinRE partition. Error: 0x00000002

    2021-01-18 21:53:09, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: C:$WINDOWS.~BT\Sources\WindowsOld.wim

    2021-01-18 21:53:09, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim is not available

    2021-01-18 21:53:09, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]

    2021-01-18 21:53:09, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the new OS GUID from file: C:$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002

    2021-01-18 21:53:15, Info       [0x064131] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback finished.

    2021-01-18 21:53:15, Info       [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(WinPEBootFilesRestoreCheckpoint) rollback in progress.

    2021-01-18 21:53:16, Info                  IBSLIB FindVolume: Successfully found [$Setup_SystemVolume$] on drive [F:]

    2021-01-18 21:53:16, Info                  IBSLIB OSRollbackService::CCheckpoint::ExtractCrashDump: Pagefile does not exist at C:$WINDOWS.~BT\pagefile.sys.

    2021-01-18 21:53:16, Info                  IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback:No crash dump files found: C:$WINDOWS.~BT\windows\memory.dmp.

    2021-01-18 21:53:16, Warning    [0x064163] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: C:$WINDOWS.~BT\Sources\Rollback\boot.ini does not exist, skip.

    2021-01-18 21:53:16, Warning    [0x064163] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: C:$WINDOWS.~BT\Sources\Rollback\ntldr does not exist, skip.

    2021-01-18 21:53:16, Warning    [0x064163] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: C:$WINDOWS.~BT\Sources\Rollback\NTDETECT.COM does not exist, skip.

    2021-01-18 21:53:16, Warning    [0x064163] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: C:$WINDOWS.~BT\Sources\Rollback\bootmgr does not exist, skip.

    2021-01-18 21:53:16, Info       [0x064165] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: "F:\EFI\Microsoft\Boot" exists, obliterating.

    2021-01-18 21:53:20, Info       [0x064166] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: DeletePath(F:\EFI\Microsoft\Boot) failed, will try to overwrite.[gle=0x00000020]

    2021-01-18 21:53:23, Info       [0x064169] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: Copying from "C:$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot" to "F:\EFI\Microsoft\Boot".

    2021-01-18 21:53:47, Info       [0x06416a] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: Successfully restored "Boot" directory.

    2021-01-18 21:53:47, Info       [0x064165] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: "F:\EFI\Microsoft\Recovery" exists, obliterating.

    2021-01-18 21:53:47, Info       [0x064167] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: DeletePath(F:\EFI\Microsoft\Recovery) succeeded.

    2021-01-18 21:53:47, Info       [0x064169] IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Rollback: Copying from "C:$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Recovery" to "F:\EFI\Microsoft\Recovery".

    2021-01-18 21:53:47, Info       [0x064131] IBSLIB ExecuteRollbackSequence: Checkpoint(WinPEBootFilesRestoreCheckpoint) rollback finished.

    2021-01-18 21:53:47, Info       [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformWinReRestoreCheckpoint) rollback in progress.

    2021-01-18 21:53:47, Info                  SP     CSetupPlatformWinReRestoreCheckpoint::Rollback: Recovery partition backup directory: C:$WINDOWS.~BT\Sources\RecoveryPartitionBackup

    2021-01-18 21:53:47, Info                         [SetupPlatform.exe] Enter WinReSetupRestoreWinREEx

    2021-01-18 21:53:47, Info                         [SetupPlatform.exe] backup directory: C:$WINDOWS.~BT\Sources\RecoveryPartitionBackup

    2021-01-18 21:53:47, Info                         [SetupPlatform.exe] OS Guid:: {D5EB8BD3-F33D-11E8-806F-D5596A10A6FF}

    2021-01-18 21:53:47, Info                         [SetupPlatform.exe] Enter WinReSetupRemoveWinRE

    2021-01-18 21:53:47, Info                         [SetupPlatform.exe] targetOSBCDGuid: : {D5EB8BD3-F33D-11E8-806F-D5596A10A6FF}

    2021-01-18 21:53:48, Info                         [SetupPlatform.exe] successfully cleaned up the WinRE directory

    2021-01-18 21:53:48, Info                         [SetupPlatform.exe]  (WinRE)WinReSetupRemoveWinRE() returning TRUE

    2021-01-18 21:53:48, Info                         [SetupPlatform.exe] Check undo-Installtion info from C:$WINDOWS.~BT\Sources\RecoveryPartitionBackup\location.txt

    2021-01-18 21:54:18, Info                         [SetupPlatform.exe]  (WinRE)winRECopyDirectory() returning TRUE

    2021-01-18 21:54:18, Info                         [SetupPlatform.exe]  (WinRE)winREMoveDirectory() returning TRUE

    2021-01-18 21:54:18, Info                         [SetupPlatform.exe]  (WinRE)WinReSetupRestoreWinREEx() returning TRUE

    2021-01-18 21:54:18, Info                  SP     CSetupPlatformWinReRestoreCheckpoint::Rollback: WinReSetupRestoreWinREEx succedded.

    2021-01-18 21:54:19, Info       [0x064131] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformWinReRestoreCheckpoint) rollback finished.

    2021-01-18 21:54:19, Info       [0x064132] IBSLIB ExecuteRollbackSequence: Succesfully finished, current checkpoint state defaulted to empty.

    2021-01-18 21:54:19, Info       [0x06414b] IBSLIB RollbackExecuteSequence finished.

    2021-01-18 21:54:19, Info                  SP     CSetupPlatformRollback::Execute: ExecuteRollback succeeded

    2021-01-18 21:54:19, Info                  SP     Moving C:$WINDOWS.~BT\Sources\SafeOS\bootstat.dat to C:$WINDOWS.~BT\Sources\Rollback\WinPE\bootstat.dat

    2021-01-18 21:54:19, Info                  SP     VERBOSE: Path C:$WINDOWS.~BT\Sources\SafeOS\bootstat.dat has no exceptions, trying a straight move

    2021-01-18 21:54:19, Info                  SP     VERBOSE: Successfully moved (1) C:$WINDOWS.~BT\Sources\SafeOS\bootstat.dat to C:$WINDOWS.~BT\Sources\Rollback\WinPE\bootstat.dat

    2021-01-18 21:54:22, Info                  SP     Current phase string     : Downlevel,End

    2021-01-18 21:54:22, Info                  SP     Current op string        : NULL

    2021-01-18 21:54:22, Info                  SP     Current result string    : NULL

    2021-01-18 21:54:22, Info                  SP     Current bugcheck string  : NULL

    2021-01-18 21:54:22, Info                  SP     Current uninstall reason : NULL

    2021-01-18 21:54:22, Info                  SP     Current uninstall comment: NULL

    2021-01-18 21:54:22, Info                  SP     Dump type : NULL

    2021-01-18 21:54:22, Info                  SP     Current phase : 2

    2021-01-18 21:54:22, Info                  SP     Current op    : 23

    2021-01-18 21:54:22, Info                  SP     Current result: Unknown

    2021-01-18 21:54:22, Warning               SP     Bootstat.dat file: C:$WINDOWS.~BT\Sources\Rollback\BootStat\OS\bootstat.dat does not exist

    2021-01-18 21:54:23, Info                  SP     Attempt to get BsdSummarize Diagnostic Information for bootstat file: C:$WINDOWS.~BT\Sources\Rollback\WinPE\bootstat.dat

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: BootLogInitCount:1

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: BootLogOsLaunchCount:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: BootLogErrorCount:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: BootLogLastErrorEventCode:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: BootLogLastBootdiagErrorCode:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: HeaderPresent:1

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: BootId:1

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: LastBootSucceeded:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: FatalErrorCode:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: FatalErrorStatus:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: ShutdownDeviceType:0

    2021-01-18 21:54:23, Info                  SP     BsdSummarize Diagnostic Information: PowerButtonShutdownInProgress:0

    2021-01-18 21:54:23, Warning               SP     Bootstat.dat file: C:$WINDOWS.~BT\Sources\Rollback\BootStat\PCAT\bootstat.dat does not exist

    2021-01-18 21:54:23, Warning               SP     Bootstat.dat file: C:$WINDOWS.~BT\Sources\Rollback\BootStat\EFI\bootstat.dat does not exist

    2021-01-18 21:54:23, Info                         Set Watson bucketing parameter #3 to 1

    2021-01-18 21:54:23, Info                  SP     Rollback-Online-Common completed successfully.

    2021-01-18 21:54:23, Info                  SP     SetupPlatfrom: Executing Execute.RollbackOnlineSystem commands

    2021-01-18 21:54:23, Info                  SP     ExecuteCommandFromValue: Executing command line: $WINDOWS.~BT\Sources\SetupHost.Exe /RollbackSys /Package /ClientId Package360 /ReportId B466E151-44B3-4339-BBB9-581A63214664.1 /FlightData RS:874B /Quiet

    2021-01-18 21:54:26, Info                  MOUPG  *************** SetupHost Logging Begin ***************

    2021-01-18 21:54:26, Info                  MOUPG  SetupHost::Initialize

    2021-01-18 21:54:26, Info                  MOUPG  SetupHost::Initialize: ModulePath             = [C:$WINDOWS.~BT\Sources]

    2021-01-18 21:54:26, Info                  MOUPG  SetupHost::Initialize: WorkingPath            = [C:$WINDOWS.~BT\Sources]

    2021-01-18 21:54:26, Info                  MOUPG  SetupHost::Initialize: LoggingPath            = [C:$Windows.~BT\Sources\Rollback]

    ; WirelessButtonDriver.INF file

    ; Installs the HP Wireless Button Driver

    ; © Copyright 2019 HP Development Company, L.P.

    [Version]

    Signature="$Windows NT$"

    Class=HIDClass

    ClassGuid={745a17a0-74d3-11d0-b6fe-00a0c90f57da}

    Provider=%Company%

    CatalogFile.ntx86=wirelessbuttondriver86.cat

    CatalogFile.ntamd64=wirelessbuttondriver64.cat

    DriverVer = 02/01/2019,2.1.9.1

    CatalogFile=wirelessbuttondriver64.cat

    [SourceDisksNames.x86]

    1=%DiskId%

    [SourceDisksNames.amd64]

    1=%DiskId%

    [SourceDisksFiles.x86]

    WirelessButtonDriver86.sys = 1

    [SourceDisksFiles.amd64]

    WirelessButtonDriver64.sys = 1

    [DestinationDirs]

    SYS.CopyList.ntx86   =12   ;system32\drivers

    SYS.CopyList.ntamd64 =12   ;system32\drivers

    [Manufacturer]

    %Mfg%=HP,ntx86,ntamd64

    [HP.ntx86]

    %DeviceDesc% = HPWirelessButtonDriverInstall.ntx86, ACPI\HPQ6001

    [HP.ntamd64]

    %DeviceDesc% = HPWirelessButtonDriverInstall.ntamd64, ACPI\HPQ6001

    [HPWirelessButtonDriverInstall.ntx86]

    CopyFiles=SYS.CopyList.ntx86

    [HPWirelessButtonDriverInstall.ntamd64]

    CopyFiles=SYS.CopyList.ntamd64

    [HPWirelessButtonDriverInstall.ntx86.HW]

    AddReg = HPWirelessButtonDriver_Parameters.AddReg

    [HPWirelessButtonDriverInstall.ntamd64.HW]

    AddReg = HPWirelessButtonDriver_Parameters.AddReg

    [HPWirelessButtonDriverInstall.ntx86.Services]

    AddService = WirelessButtonDriver86,0x00000002, HPWirelessButtonDriverInstall_Service_Inst86

    [HPWirelessButtonDriverInstall.ntamd64.Services]

    AddService = WirelessButtonDriver64,%SPSVCINST_ASSOCSERVICE%,HPWirelessButtonDriverInstall_Service_Inst64

    [HPWirelessButtonDriver_Parameters.AddReg]

    HKR,,"UpperFilters",0x00010000,"mshidkmdf"

    ;===============================================================

    ;   Sections common to all OS versions

    ;===============================================================

    [SYS.CopyList.ntx86]

    WirelessButtonDriver86.sys

    [SYS.CopyList.ntamd64]

    WirelessButtonDriver64.sys

    [HPWirelessButtonDriverInstall_Service_Inst86]

    DisplayName   = %ServiceDesc%

    ServiceType   = %SERVICE_KERNEL_DRIVER%

    StartType     = %SERVICE_DEMAND_START%

    ErrorControl  = %SERVICE_ERROR_NORMAL%

    LoadOrderGroup = "Base"

    ServiceBinary = %12%\WirelessButtonDriver86.sys

    [HPWirelessButtonDriverInstall_Service_Inst64]

    DisplayName   = %ServiceDesc%

    ServiceType   = %SERVICE_KERNEL_DRIVER%

    StartType     = %SERVICE_DEMAND_START%

    ErrorControl  = %SERVICE_ERROR_NORMAL%

    LoadOrderGroup = "Base"

    ServiceBinary = %12%\WirelessButtonDriver64.sys

    [Strings]

    ;  *******Localizable Strings*******

    Mfg = "HP Inc."

    DeviceDesc = "HP Wireless Button Driver"

    ServiceDesc = "HP Wireless Button Driver Service"

    Company = "HP Inc."

    HPWirelessButtonDriver   = "Radio Switch HID Mini-driver for HP Wireless Button Device"

    DiskId              = "HP Wireless Button Driver Install Disk"

    ;  *******Non Localizable Strings*******

    SERVICE_BOOT_START     = 0x0

    SERVICE_SYSTEM_START   = 0x1

    SERVICE_AUTO_START     = 0x2

    SERVICE_DEMAND_START   = 0x3

    SERVICE_DISABLED       = 0x4

    SERVICE_KERNEL_DRIVER  = 0x1

    SERVICE_ERROR_IGNORE   = 0x0

    SERVICE_ERROR_NORMAL   = 0x1

    SERVICE_ERROR_SEVERE   = 0x2

    SERVICE_ERROR_CRITICAL = 0x3

    REG_EXPAND_SZ          = 0x00020000

    REG_DWORD              = 0x00010001

    REG_MULTI_SZ           = 0x00010000

    REG_BINARY             = 0x00000001

    REG_SZ                 = 0x00000000

    SPSVCINST_TAGTOFRONT               = 0x00000001

    SPSVCINST_ASSOCSERVICE             = 0x00000002

    SPSVCINST_DELETEEVENTLOGENTRY      = 0x00000004

    SPSVCINST_NOCLOBBER_DISPLAYNAME    = 0x00000008

    SPSVCINST_NOCLOBBER_STARTTYPE      = 0x00000010

    SPSVCINST_NOCLOBBER_ERRORCONTROL   = 0x00000020

    SPSVCINST_NOCLOBBER_LOADORDERGROUP = 0x00000040

    SPSVCINST_NOCLOBBER_DEPENDENCIES   = 0x00000080

    SPSVCINST_NOCLOBBER_DESCRIPTION    = 0x00000100

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  4. Anonymous
    2021-01-21T18:07:08+00:00

    That driver is also from 2019 and shows for Build 1809 with the 2.1.14 being for 1803.  It might be Win 10 has a driver for it built into the newer builds.  Maybe uninstalling and removing all drivers for it prior to the upgrade or disable the device, would help..

    Can you tell the name of the driver?  If not have you looked at the .inf file to see..

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  5. Anonymous
    2021-01-21T17:52:38+00:00

    If you wanted to make the setupact.log file available, we can look at it..

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