Why our users are not able to record the meetings? Start recording is showing grayed out?

Question

Why our users are not able to record the meetings? Start recording is showing grayed out?

Vinod Survase 4,781

We have not made any changes in policy and not any custom policy still same.

See below

Paul van Berlo 826 Reputation points

2021-10-14T07:54:59.963+00:00

If indeed no policy changes were made (please double check!), I only have one question: do you have OneDrive for Business enabled for these users? Nowadays, meeting recordings are stored in OneDrive for Business (and SharePoint depending on where the meeting is held).

If OneDrive for Business is not enabled, Teams won't be able to save the meeting recording.
Vinod Survase 4,781 Reputation points

2021-10-14T08:04:01.573+00:00

Thanks @Paul van Berlo , I will check that and update you

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Paul van Berlo 826 Reputation points

2021-10-14T07:54:59.963+00:00

If indeed no policy changes were made (please double check!), I only have one question: do you have OneDrive for Business enabled for these users? Nowadays, meeting recordings are stored in OneDrive for Business (and SharePoint depending on where the meeting is held).

If OneDrive for Business is not enabled, Teams won't be able to save the meeting recording.
Vinod Survase 4,781 Reputation points

2021-10-14T08:04:01.573+00:00

Thanks @Paul van Berlo , I will check that and update you

Answer 1

Hi @Paul van Berlo

For a Teams user's meetings to be recorded, OneDrive for Business and SharePoint Online must be enabled for the tenant. In addition, the following prerequisites are required for both the meeting organizer and the person who is initiating the recording:

User has sufficient storage in OneDrive for Business for non-channel meeting recordings to be saved.
The Teams' channel has sufficient storage in SharePoint Online for channel meeting recordings to be saved.
User has CsTeamsMeetingPolicy -AllowCloudRecording setting set to true in order to record meetings and group calls.
User has CsTeamsCallingPolicy -AllowCloudRecordingForCalls setting set to true in order to record 1:1 calls.
User is not an anonymous, Guest, or federated user in the meeting.
To enable transcription for a user's meeting, the Teams meeting policy they are assigned to must have the -AllowTranscription setting set to true.
To enable channel meeting recordings to be saved so channel members can't edit or download the recordings the CSTeamsMeetingPolicy -ChannelRecordingDownload setting must be set to Block.

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Vinod Survase 4,781 Reputation points

2021-10-14T10:20:56.063+00:00

Thanks @JimmyYang-MSFT , That helped me
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-10-15T08:53:52.497+00:00

@Vinod Survase

You're welcome. Glad to see it can help you.

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Why our users are not able to record the meetings? Start recording is showing grayed out?

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