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Help reading BSOD crash file - Radeon RX580 Gaming Issue

Anonymous
2021-01-03T13:52:51+00:00

Hi,

I am getting BSOD when using RX580. clean install of windows, latest AMD drivers as of Jan 3rd 2021.

Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

 Gigabyte BaseBoard Product Z97-D3H-CF

BIOS Version/Date American Megatrends Inc. F9, 9/18/2015

Windows 10 pro, 16GB Corsair Ram

It happens mostly when gaming, but sometimes on start up.

I have installed all Gigabyte apps, updated latest drivers. Seems the bios is the correct one. I have done memory tests, cpu tests all came back good.

Any help would be greatly appreciated.

This is the log file

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffd6010208f028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

Page 1b6f47 not present in the dump file. Type ".hh dbgerr004" for details

Page 1b6f47 not present in the dump file. Type ".hh dbgerr004" for details

KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec

Value: 3

Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-9Q96PPN

Key : Analysis.DebugData

Value: CreateObject

Key : Analysis.DebugModel

Value: CreateObject

Key : Analysis.Elapsed.Sec

Value: 3

Key : Analysis.Memory.CommitPeak.Mb

Value: 66

Key : Analysis.System

Value: CreateObject

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd6010208f028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

PROCESS_NAME: FortniteClient-Win64-Shipping.exe

STACK_TEXT:

fffff805572998e8 fffff805522b37ba : 0000000000000124 0000000000000000 ffffd6010208f028 00000000be000000 : nt!KeBugCheckEx

fffff805572998f0 fffff805500015b0 : 0000000000000000 ffffd6010208f028 ffffd6010210a430 ffffd6010208f028 : nt!HalBugCheckSystem+0xca

fffff80557299930 fffff805523b532e : 0000000000000000 fffff805572999d9 ffffd6010208f028 ffffd6010210a430 : PSHED!PshedBugCheckSystem+0x10

fffff80557299960 fffff805522b50e1 : ffffd6010263abe0 ffffd6010263abe0 ffffd6010210a480 ffffd6010210a430 : nt!WheaReportHwError+0x46e

fffff80557299a40 fffff805522b5453 : 0000000000000000 ffffd6010210a480 ffffd6010210a430 0000000000000000 : nt!HalpMcaReportError+0xb1

fffff80557299bb0 fffff805522b5330 : ffffd601002aac00 0000000000000001 0000000000000000 0000000000000000 : nt!HalpMceHandlerCore+0xef

fffff80557299c00 fffff805522b5581 : 0000000000000008 0000000000000001 0000000000000000 0000000000000000 : nt!HalpMceHandler+0xe0

fffff80557299c40 fffff805522b47eb : 0000000000000000 0000000000000000 fffff80557299ed0 0000000000000000 : nt!HalpMceHandlerWithRendezvous+0xc9

fffff80557299c70 fffff805522b7035 : ffffd601002aac00 0000000000000000 0000000000000000 0000000000000000 : nt!HalpHandleMachineCheck+0x5f

fffff80557299ca0 fffff8055230c769 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!HalHandleMcheck+0x35

fffff80557299cd0 fffff805522048fa : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiHandleMcheck+0x9

fffff80557299d00 fffff805522045b7 : 0000000000000000 0000000000000000 00000178e9bc3490 0000000000000000 : nt!KxMcheckAbort+0x7a

fffff80557299e40 00007ff83511cd20 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiMcheckAbort+0x277

0000001abe0df690 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ff8`3511cd20

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}

Followup: MachineOwner

Windows for home | Windows 10 | Gaming

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  1. DaveM121 880.8K Reputation points Independent Advisor
    2021-01-03T16:11:06+00:00

    Hi Rob

    That's great, that graphics card driver was not listed in the dump files, and hopefully that will resolve your crashes

    With regards to testing your RAM, you should download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors . . .

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  2. Anonymous
    2021-01-03T16:06:23+00:00

    yes I think i did use the windows one, is there a different one I can use.

    i just reinstalled the RX580 driver after a DDU and it seems more stable, no crashes in 30 minutes. but keen to explore the RAM more

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  3. DaveM121 880.8K Reputation points Independent Advisor
    2021-01-03T15:56:52+00:00

    Hi Rob

    All settings in your BIOS do seem to be correct, your minidump files do indicate RAM corruption, when you tested your RAM, did you sue the built-in Windows 10 Memory Diagnostics?

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  4. Anonymous
    2021-01-03T15:05:31+00:00

    Hi Dave,

    Thanks for the offer of help. much appreciated.

    here is the link for the mini dump files

    https://www.dropbox.com/s/08zykduw1vtf87v/mini%20dump.zip?dl=0

    it has been a long time since I have bee into the bios of a pc an this one is a bit odd

    it is supposed to be running at 4ghz, but you can see from the first pic that it is running at 4300.

    let me know f you need any more info.

    cheers

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  5. DaveM121 880.8K Reputation points Independent Advisor
    2021-01-03T14:25:56+00:00

    Hi Rob

    I am Dave, an Independent Advisor, I will help you with this . . .

    From your printout, it seems to be your Intel processor listed as the cause of the system crashes, are you overclocking your Processor, or do you have an XMP profile set on your RAM in BIOS?

    Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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