Hi Dustin. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.
For a CD/DVD drive not working in Windows 10 in general, first try the steps here: https://www.groovypost.com/howto/fix-dvd-cd-dri...
For failure to format or write or burn data: https://www.dell.com/support/article/en-us/sln1...
Did the DVD drive work in that PC before? If so this might have been caused by Windows Update. Did you receive Windows Updates recently? Check at Settings > Update & Security > Windows Update > Update History. You can try uninstalling any affecting Updates there.
You can also try to System Restore to a point before this happened: http://home.bt.com/tech-gadgets/computing/how-t...
See if the problem returns with the Update reinstalling and if so uninstall it and block it using the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...
To attempt to repair this, go to Device Manager reached by right clicking the Start button. On the View tab, choose Show Hidden Devices. Under DVD Device, click on Driver tab, first try Update Driver > Automatically. If that fails see if Roll Back is available. If not choose Uninstall, restart PC to reinstall the driver.
Next right click Start button to open Disk Management, scroll down to find the DVD drive. Does it have a drive letter? If not right click to issue a drive letter so it shows up in File Explorer, save and exit.
There is no DVD player in Windows 10, they want you to buy one from the store. But there are better free options here: http://www.pcworld.com/article/2953724/windows/.... I recommend VLC which is the world's most popular player: http://www.videolan.org/vlc/index.html
If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...
These drives do fail so if nothing else works you can search Google for a replacement DVD drive for your PC make/model and a video showing how to replace it. Most installers and video files nowadays also use USB so you may not need one.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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