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Twitter wont play videos on my computer

Anonymous
2021-02-01T03:59:11+00:00

Since yesterday whenever I try to view a video or a gif on twitter it just loads and says media can't be played I have come to the conclusion that it isn't a browser issue because I have tried on 3 separate browsers and the windows app to no avail. I have updated my PC and restarted it twice and it still doesn't work which leads me to believe that its an issue with windows. If anybody has a solution please tell me.

I have already tried

  • Updating video drivers
  • clearing my cache
  • restarting PC
  • Updating PC
  • Using incognito mode
  • using other browsers
  • disabling firewall
  • running twitter app as administrator
Windows for home | Windows 10 | Devices and drivers

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  1. Sumit D - IA 166.5K Reputation points Independent Advisor
    2021-02-01T05:11:18+00:00

    401 is an authentication error. This may mean a problem with Twitter itself.

    Can you try to change DNS and check? Use 1.1.1.1 and 1.1.2.2. Restart your PC after changing DNS.

    https://www.tenforums.com/tutorials/77444-chang...

    Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.

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  1. Anonymous
    2021-02-01T05:07:09+00:00

    I switched networks and the problem persisted. this is what it says in the console tab

    (DevTools failed to load SourceMap: Could not load content for https://ton.twitter.com/responsive-web-internal/sourcemaps/client-web/ondemand.emoji.en.b13f7c85.js.map: HTTP error: status code 401, net::ERR_HTTP_RESPONSE_CODE_FAILURE) a Bunch of these just with different links

    (loaders.video.PlayerHls13.af3257a5.js:74 GET https://video.twimg.com/ext\_tw\_video/1355998759365259268/pu/pl/-mMxhyi82UvlPZTQ.m3u8?tag=12 net::ERR_CONNECTION_CLOSED) and these

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  2. Sumit D - IA 166.5K Reputation points Independent Advisor
    2021-02-01T04:53:36+00:00

    I see, thanks. To isolate a DNS issue, can you try switching to a different network temporarily and check?

    Secondly, when the media fails to load, press F12 to open Dev tools. Does the console tab report any errors?

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  3. Anonymous
    2021-02-01T04:50:02+00:00

    I have tried both of these things in tandem and separately and they have not fixed anything thank you for your response

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  4. Sumit D - IA 166.5K Reputation points Independent Advisor
    2021-02-01T04:32:36+00:00

    Hi Debbie,

    I am Sumit, an Independent Advisor here to assist you.

    Do you use any add-on especially any adblocker?

    In Edge, go to edge://settings/system.

    Turn off use hardware acceleration when available and check.

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