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Intel HD Graphics 5000 driver install error

Anonymous
2021-02-15T14:08:14+00:00

Does anyone know what this means?  What are the further steps to take.

Zoom and sometime YouTube videos hang the video

Thanks in advance for your assistance

Device Manager Graphics section

General tab says "This device is working properly"

But the Events Tab Information box says

   Device PCI\VEN_8086&DEV_0A26&SUBSYS_20548086&REV_09\3&11583659&0&10 requires further installation

This is a clean re-install of windows 10

Driver date 11/4/2020, Version 20.19.15.5171  This was there on the previous version of the driver

Computer info

Intel NUC

Processor Intel Core i5-4250u CPU @1.30 GHZ

Device name SMK-NUC

Processor Intel(R) Core(TM) i5-4250U CPU @ 1.30GHz   1.90 GHz

Installed RAM 16.0 GB (15.5 GB usable)

Device ID C8C407A3-B22B-4DD7-ABA4-9463B429389F

Product ID 00330-80000-00000-AA574

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro

Version 20H2

Installed on ‎2/‎7/‎2021

OS build 19042.804

Experience Windows Feature Experience Pack 120.2212.551.0

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-02-17T02:55:55+00:00

    Sorry for the delayed response.

    Please clean uninstall the currently installed driver using DDU.

    https://www.guru3d.com/files-get/display-driver...

    Then download and install this another version of the driver.

    https://downloadmirror.intel.com/27410/eng/GFX_...

    I hope this helps. Feel free to ask back any questions and keep me posted.

    Standard Disclaimer: There are links to non-Microsoft websites.

    The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    1 person found this answer helpful.
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  1. Anonymous
    2021-02-15T17:09:25+00:00

    BaseBoard Manufacturer Intel Corporation

    BaseBoard Product D54250WYK

    BaseBoard Version H13922-303

    Hardware Abstraction Layer Version = "10.0.19041.488"

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  2. Anonymous
    2021-02-15T14:55:02+00:00

    Greetings BigGuy58,

    I appreciate your time getting back to this thread, are you using a custom built computer? if yes look for the baseboard version.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    You can also take a screenshot and post it here , for me to check the exact model.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2021-02-15T14:50:35+00:00

    There is no system model there but the intel driver update tool shows

    Intel D54250WYK

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  4. Anonymous
    2021-02-15T14:42:52+00:00

    Good Day BigGuy58,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the system model and provide it here.

    I'll look forward for your response.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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