Blue screen Issue with New PC

Hi, I'm Claudeir, an independent expert, it's very important to me that all your questions are answered and that you have a positive experience.

-In Windows, the "Blue Screen" occurs when the system core, or a driver running in core mode, encounters an error that it cannot recover. The only safe action that the system can take is to restart the computer, generating possible data loss if the user has not saved his documents.

This error message is usually caused by an illegal operation generated by a process that for some reason lost the data or the memory address where the data was stored. The system tries to recover this information, which is necessary for the continuity of the process, but which simply does not exist or is not found, causing it to generate an error.

Sometimes the memory area where the information is located was used by another process or driver and when the system tries to recover that same area, it finds the wrong information. This type of error should not happen on systems after Win 98, since MS has implemented security for accessing memory, making it impossible for processes to read or write in memory zones that do not belong to them, and the system is responsible for handling all access. However, the error message persists in the latest versions.

The text displayed on the "Blue Screen of Death" contains the error code and the problematic file causing the error and the reason. Depending on the error code, the memory address where the problem occurred can be shown, along with the driver that was loaded at this address.

With the information obtained on the "Blue Screen", just a little research is needed to find the solution

More information

https://pcauthorities.com/pc-errors/how-to-repa...

https://www.lifewire.com/how-to-fix-a-blue-scre...

Did your new pc come with the operating system installed? or yourself or someone else installed it later?

These are the most useful information I found to pass on to you, I hope it resolves

If the answer helped in any way, please mark it as answered, so you will be helping other users, your opinion is very important to us.

If you still have questions, explain in more detail so we can help, see you later

Hi Cladudeir,

Thank you for your response, but I still don't know how to fix my particular issue. Regarding the driver stuff, I have attempted to update all my drivers (for graphics card, ssd, etc) and they all had a message saying Windows already updated the best driver, and the only possible problem I have seen is in the Bluetooth driver. There is a small exclamation mark next to one of the Bluetooth drivers. I have tried uninstalling it (it comes back on its own), or disabling the driver but the issue still occurs. It also mentions the driver is updated to the best version. 
My PC is currently using the Windows 10 and I have always checked for new updates but it never seems to fix the issue. I installed the operating system myself. Can you pinpoint which driver is causing my PC to crash? I believe I already updated all my drivers (through device manager, right click and update driver).  ALSO, I don't know why but I have 2 intel (R)'s in my Bluetooth devices under "other devices". In the picture seen above, I tried uninstalling that specific Bluetooth driver but when I restart my PC it just pops back up.

Certo, se nada surtiu efeito, sugiro o seguinte, como está novo seu pc, acharia muito ruim fazer uma nova formatação? como é novo creio que não tenha problemas em formatar, siga esse passo a passo, que é garantido dar certo.

https://support.microsoft.com/pt-br/windows/cri...

I do have a legitimate Windows and it is activated. At first I believed it was an audio driver issue, however, I disabled all the audio drivers and it seems to still blue screen.

Ok, We will proceed trying and we will do our best to resolve.

Blue screens are related to hardware and / or driver failures, is your Windows 10 license genuine? Many blue screens are also caused by the cracks used to activate the System, immediately follow the steps indicated in this article:

https://support.microsoft.com/pt-br/windows/res...