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Laptop Stuck on restart screen

Anonymous
2021-02-12T06:43:45+00:00

My laptop has been stuck on the restart screen for a few hours now and i have tried to bring up any other screen with no success. I’ve tried hard shutoff and ctrl+alt+delete, and have unplugged it from the power source and its an XPS 2 in 1 so i cannot remove the battery easily. I’m at a lost of what to do.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-02-12T07:31:30+00:00

    Ignored it. It’s only been showing me the restart loop and still is. The only way i can get a different screen is just closing up the laptop which makes the screen dark.

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  2. Anonymous
    2021-02-12T07:29:51+00:00

    The only major recent change i can think of was updating the system with what drivers my laptop suggested. I was restarting my computer some time after the fact as i was having issues going through built in apps as my system settings.  

    I cannot get past the restart screen.

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  3. Anonymous
    2021-02-12T07:23:07+00:00

    Hello,

    Did it restart back on the restart screen or did it just ignored the power button?

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  4. Anonymous
    2021-02-13T00:50:16+00:00

    Hi LiaFindley -

    Thanks for the response.

    What is the current status of the laptop? is it still restarting or is it turned Off?

    If the windows won't load and won't boot on the Windows Advance Recovery Environment, you can try to create a bootable media and use it to enter the recovery environment of the computer.

    Regards,

    Kevin B.

    2 people found this answer helpful.
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  5. Anonymous
    2021-02-13T01:38:26+00:00

    Hi LiaFindley-

    Sure. Kindly keep me posted.

    Regards.

    Kevin B.

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