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I downloaded a new app but, when I try to open it, it won't display anything

Anonymous
2021-02-24T16:43:02+00:00

I just downloaded an app (not from the app store) and am trying to run it on my computer. My computer uses Windows 10 Education. Anyway, I can open the app but it just displays a blank, white screen when open. Any idea what the problem might be? I already tried changing the IPv4 DNS address.

Thanks in advance!

Windows for home | Windows 10 | Accessibility

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  1. Anonymous
    2021-02-24T17:19:59+00:00

    Good Day PeterSoukup,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    If may I ask what is the name of the app? Kindly check if the system requirements of the app, if it can run on your computer.

    Have you tried to uninstall and re-install the app?

    For the meantime here's the steps you can try.

    Restart your computer using cleanboot.

    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Click OK, Apply and close the configuration utility
    10. Restart your pc .

    Once your computer is done restarting, right click on the app and click Run as administrator.

    Check if you can open the app.

    If issue persist, let's download the updated display driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the system model and provide it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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