Hi JessicaMcKenney -
I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.
Please follow the steps below and check if it will resolve the issue on your computer.
Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.
Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.
- Press CTRL + ALT + DEL at the same time on your computer and select task manager
- Task manager will pop-up on your computer, on the menu strip located at the top part of the window, click on File > Run new task
- A small run box will pop-up on your computer, type CMD and put a check mark on the small box which says "Create this task with administrative privileges"
- Command prompt will pop-up. Type each command below and wait until scan is completed.
SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.
Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.
- Close the command prompt.
After the scan completes, please try to check if the same issue occurs.
if the above method did not work, please try to create a new user profile and check if the same issue appears on the new user
To create new user profile, please follow the steps below
- Open the Settings by pressing the Windows Key + I
- Click on Accounts
- In the left pane menu, click on Family & Other Users
- Under other users, click on add someone else on this PC
- By default, it will going to ask you to sign in using a Microsoft account, click on the link below which says I don't have this person's sign in information
- Click on Add a user without Microsoft account
- Fill out a username and click next until completion.
Sign out to the current user and sign in on the new user profile.
Check if everything works fine on the new user.
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor