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Some days ago i got a pair of TWS bluetooth earbuds. I tried them on my phone, and they work right away. So, i wanted to connect them to my own computer: i turned on bluetooth, put them in pair mode and tried to connect them:
Clicked on "Add bluetooth and other device", clicked Bluetooth in the newly opened window, and the earbuds gets detected as can be seen here:
So i try to connect them, clicked on the item list and they apparently start getting paired. But after a couple of minutes of connecting, i get the error mentioned.
So i decided to connect them with an older laptop, which had an older version of Windows 10, and the pairing worked flawlessly.
I already tried:
Are there some solutions for this? Should i wait for a newer version of Windows?
About my system:
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Good day Carlo, thanks for replying.
I have tried your suggested procedure to troubleshoot this problem, but sadly, it doesnt work.
My Laptop model is MSI GL65 Leopard 10SER. For OEM drivers, i usually look for them here: https://www.msi.com/Laptop/support/GL65-Leopard-10SER#down-driver&Win10%2064
I have eventually downloaded the driver already from the site i've linked, but i'll wait for your help.
Yes, i am indeed able to completely uninstall the driver, but, after uninstalling the driver, yet again, the driver wizard still gives the same error as the one screncapped earlier.
Weridly enough, before your response, after the reboot, the version installed was 22.20.0.3. Now, after uninstalling the driver again and rebooting my PC, the version installed is different than before 😂
Here's a screencap:
The earbuds i've bought work with every device i've used so far, and i really doubt there are problems related to my hardware. I assume this is the Windows 10 version that kind of messes up things, since the version installed on the older laptop i've mention in the question, was 1909.
Greetings MELTIX,
I appreciate your time getting back to this thread, here's the steps you can try.
-Press Windows key + X
-Go to Device Manager
-Expand the Bluetooth
-Look for Bluetooth driver that was installed
-Right click and Uninstall.
Once uninstalled, go to this link below and download the driver.
https://download.msi.com/nb_drivers/bt/bt_intel(r)_prosetwireless_bluetooth_phbtw00301_21.60.0.4_g_21.60.0.4_0x93706a58.zip
Once downloaded and installed, restart your computer and check the Bluetooth.
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.
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Good Day MELTIX,
My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.
Here are the steps you can try.
Run the Bluetooth troubleshooter
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshoot then “additional troubleshooter
-Look for Bluetooth , click it and run the troubleshooter.
Once done proceed with these steps.
-Press Windows Key + R
-Type Services.msc and hit enter
-Look for "Bluetooth Support Service"
-Set it to start then Automatic.
-Press Windows key + X
-Go to Device Manager
-Expand the Bluetooth
-Look for Bluetooth driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.
Restart your device, then try to pair the Bluetooth earbuds,
https://support.microsoft.com/en-us/windows/pai...
If issue persist, let's download the updated driver
What is the exact model of your computer?
To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the system model and provide it here
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.
Thanks for the support so far.
I have uninstalled the driver you have provided, and i followed the prcedure you suggested.
As soon as i start the installer wizard for the driver, i get this error:
I decided to reboot my laptop, and i checked the bluetooth version, and the driver version mentioned by that popup window reinstalled. In the update driver window, when selecting the driver verison from the ones already installed, the least latest version of the driver, is greater by the driver i've downloaded from the site you've provided.
