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Printing PDF's from Edge differing from IE11

Anonymous
2021-02-24T13:46:41+00:00

When printing a certain PDF document through a vendor's website in IE11 by pressing the print button, the status bar shows "downloading files" and then the print dialogue box appears and allows you to choose a printer. This document has 5 different PDF files (15 pages) in it. Same website in Edge, instead, downloads the PDF files into a .zip file containing the five documents and never offers a print dialogue.

It either automatically chooses print to file or gets confused with the "downloading files" portion that IE knows how to handle. Neither browsers have addons or extensions pertaining to Adobe or PDF viewer. In Edge I have tried adding add-ons and changing site permissions for PDF with no change. I know the issue only pertains to this one PDF file, because other PDFs from the vendor's website print fine, but IE11 has no trouble with it and I'm wondering if there is anything on my end that I can do about it. The best option I fear is asking the vendor to update their file structure to be more Edge friendly, but I would prefer Edge at least meet IE11 expectations.

Thank you,

CWK

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-02-25T13:06:14+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

We would suggest you to create a new user account with administrative rights and check if the issue persists. Creating a new user account will not remove any data, app or settings from your current user account, this is just a troubleshooting steps to eliminate the possibility of user profile corruption. Refer this article to create a local user or administrator account in Windows 10

Also, we would like you share a sample file for further investigation. Please do not share any PII in the file.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator

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