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trying to uninstall Advanced System Care

Anonymous
2021-02-27T19:09:55+00:00

ASC is no longer needed since I have CCleaner as recommended by my techie.  I'm therefore trying to uninstall Advanced System Care (which I stopped paying for more than a year ago but which still tries to do things to my PC, AND has put several files on it that are considered dangerous and had to be blocked by Windows Defender.  

I'm unable to unintall the 4-5 parts of ACS in my C drive under programs:  iobit/Advanced System Care BECAUSE I get a message saying this can't be done because they are in use ......(somewhere else)....but I can't find anywhere else they might be in use.  

Any ideas are welcome and thanks for taking the time to try to help

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-02-27T20:00:39+00:00

    Hello nytcpa, welcome to the Microsoft community, my name is Bruno Leonel, an independent consultant and I would be happy to help you.

    Advance System Care is technically not a virus. It is more appropriate to be called a PUP (potentially unwanted program). Its nature can be as aggressive as a computer virus, but it is never replicated after it is installed on the PC.

    Step 1: Initially, press the Ctrl + Shift + Esc keys to open the Task Manager. In the Details tab, find the line diskdefrag.exe, click on it with the right mouse button and then click End Task

    Step 2: Uninstall Advance System Care from Windows

    1 In the Windows Start menu, type Uninstall in the Search field. Select Apps and features from the list.

    In the next window, look for the "Advance System Care" item in the list and then click on Uninstall button.

    3 Quando solicitar confirmação, clique em Desinstalar para começar a excluir Advance System Care do sistema operacional Windows.

    Step 3: Remove the remaining items from Advance System Care with Malwarebytes

    Download and install Malwarebytes

    https://www.malwarebytes.com/mwb-download/thank...

    Click the Scan Now button on the scanner console to ensure that it completely checks the PC for any presence of Advance System Care and other forms of threats.

    Malwarebytes Anti-Malware will issue a list of identified threats. Check all threats and remove them from the computer.

    Step 4 Uninstall secondary programs

    First, open the Control Panel and go to Programs and Features. In the list of software installed on the computer that appears, check for the IObit Uninstaller and Surfing Protection programs. They are offered at the time of installing Advanced SystemCare. If they do, uninstall both before proceeding to the next steps.

    Step 5: If you have browser problems

    How to delete changes made by Advanced SystemCare in the browser

    Advanced SystemCare makes some changes to your browser settings that can be manually reversed after uninstallation. First, open the browser extensions page and disable or remove the Start Page 2.0 plugin. Then, delete cookies and browser cache.

    I hope this helps, feel free to post again. We will be ready to help!

    30+ people found this answer helpful.
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