Touch Screen Computer no Longer Touch Screen Computer

Just got this message:

【Upgrading】Search touch device...

This touch panel IC firmware update is for ILITEK only. We identified your touch panel IC is not ILITEK. Please ignore this firmware update program and exit this program.
This touch panel IC firmware update is for ILITEK only.
Please ignore this firmware update program and exit this program.

My touch screen was not working, and after visiting hundreds of websites that their recommendations didn't work, I came upon one that said I uninstall my touch screen driver then restart my computer and Windows will automatically reinstall the driver, so I did. But unfortunately Windows did not reinstall the driver, so I was recommended to scanned for hardware changes in device manager and that changed my computer completely. Now Windows say that my computer does not support touch screen. I have tried these steps, and they failed:

• sfc /scannow command in CMD
• update, but there are no updates
• install the driver from catalog.microsoft.com, but Edge says its not secure
• reinstall the driver in the HP website, but HP doesn't give me a touch screen
• add a hardware, but it didn't find anything
• I again scanned for hardware changes, but nothing
• I also tried opening calibrate the screen for pen or touch input, but didn't find one
• plug in my computer and press escape multiple times while booting, then select touch screen test, but I didn't have any touch screen option.
• Touch screen test, but there wasn't an option for that
• I also ran the hardware troubleshooter but it said no problems found

I am sure it is touch screen. Here is my computer info:

24-g020

**Processer:**AMD A8-7410 APU with AMD Radeon R5 Graphics   2.20 GHz

**Installed RAM:**8.00 GB (6.91 GB usable)

System Type: 64-bit operating system, x64-based processor

**Pen and Touch:**No pen or touch input is available for this display (it's supposed to be touch screen)
**Edition:**Windows 10 Home

**Version:**20H2

**Installed On:**1/19/2021 (latest update)

Extra Information: my Windows runs on an HP computer.

Edit: 

I also got this new message:

【Upgrading】Search touch device...

This touch panel IC firmware update is for ILITEK only. We identified your touch panel IC is not ILITEK. Please ignore this firmware update program and exit this program.
This touch panel IC firmware update is for ILITEK only.
Please ignore this firmware update program and exit this program.

Hi Mr. Carlos,

My computer model is 24-g020

For the previous steps, since I uninstalled the hid driver, I cannot find it.

Thank you for your quick response

Microsoft User 698

Good Day Microsoft,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Human Interface Device

-Look for Touch screen driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Press Windows key + X

-Go to Device Manager

-Expand the Human Interface Device

-Look for Touch screen driver that was installed

-Right click and Enable

Restart your computer and check.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the system model and provide it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

My touch screen was not working, and after visiting hundreds of websites that their recommendations didn't work, I came upon one that said I uninstall my touch screen driver then restart my computer and Windows will automatically reinstall the driver, so I did. But unfortunately Windows did not reinstall the driver, so I was recommended to scanned for hardware changes in device manager and that changed my computer completely. Now Windows say that my computer does not support touch screen. I have tried these steps, and they failed:

• sfc /scannow command in CMD
• update, but there are no updates
• install the driver from catalog.microsoft.com, but Edge says its not secure
• reinstall the driver in the HP website, but HP doesn't give me a touch screen
• add a hardware, but it didn't find anything
• I again scanned for hardware changes, but nothing
• I also tried opening calibrate the screen for pen or touch input, but didn't find one
• plug in my computer and press escape multiple times while booting, then select touch screen test, but I didn't have any touch screen option.