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Wireless Mouse and Windows 10 "fix"

Anonymous
2021-02-20T05:02:53+00:00

OK.  This is my 2nd go around with a Dell Inspiron computer running Windows 10 and trying to deal with a wireless mouse that has the cursor all erky jerky across my screen. I know there are already countless posts dealing with this issue but my most recent experience brings me here tonight.

My last Dell desktop had no problems when I upgraded it from Windows 7 to Windows 10.  It was only after a time that I experienced the cursor "freezing" all over the screen. Trust me when I tell you that when the problem began I read most of the posts and threads dealing with this issue. I'm no IT guy but when it comes to computer stuff I'm not too stupid.  As far as I recall over a period of what seemed like a year I tried every "fix" out there short of deleting everything out of startup and adding things one at a time. (That sounds like a fun day). So one night after moving the receiver from one slot to another and from front to back for what seemed like an eternity I tried something new: I plugged a single to 4 port usb splitter in and then plugged the mouse receiver into that. That immediately cured the problem and I never experienced the issue again.

So now, let's fast forward to today.  Brand new Dell desktop with Windows 10 Home.  I spent a day just playing with it using the usb keyboard and mouse that came with it and then when I switched to my MICROSOFT wireless mouse it took all of 30 seconds and opening up google.com before my cursor was freezing all over the screen.  

This is like some bad joke!  The only software had I installed was Microsoft Office and Google Chrome.  Went to plan B once again installing the usb splitter and solved the problem. But this is really messed up.  You can't tell me it's a "Dell" problem if the wireless mouse on my old computer worked fine for at least a year before the problem began.  And you can't tell me it's about some software I have installed because on the new computer there isn't any.

I wish success for any of you that try my "fix" If it worked for me it's got to work for someone else.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-02-20T06:11:44+00:00

    Hi Joe. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

    Do you really have so much stuff in Startup lists that deleting and adding them back would take a day? Let me suggest something right off the bat then: Almost all of those are startup freeloaders that don't need to start with WIndows. My PC runs fast all the time with only Defender tray icon, OneDrive, my Gadgets and Google Drive enabled in all four lists where freeloaders hide. The average user may have 20-30 and not even know it. This heavily impacts resources for no good reason. See Step 4 in this Performance checklist:

    http://answers.microsoft.com/en-us/windows/wiki...

    I will give you everything that works to troubleshoot a mouse. Even if you have tried a step please do it over in sequence. I will be standing by to help as needed.

    Try all other ports on the PC, often the front and back will have different USB controllers

    When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then? http://home.bt.com/tech-gadgets/computing/how-t...

    Change the batteries if wireless, try another USB port, reset mouse from button on bottom if available.

    Try the mouse in another PC to isolate if it's the mouse or Windows causing this.

    Try another mouse in this PC to confirm if Windows is the problem.

    Access the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. First try Update this Driver > Automatically, then Roll Back if available. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

    If this fails then from Device manager try uninstalling the USB controllers, restart PC to reinstall. First program the power button to Shut down the PC at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power button does so you can do the restart from it.

    Is there mouse software installed in Settings > Apps > Apps & Features? Uninstall it to see if the problem stops. This is unneeded bloatware.

    Adjust the mouse settings in Settings > Devices > Mouse, checking all settings including the Additonal Mouse Options box - check Settings on all tabs.

    Report back all results for possible other things to try.

    To check if Windows is causing this you can also go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    Update your drivers from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version which you need anyway and by the most stable method:

    https://www.microsoft.com/en-US/software-downlo...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.f that fails then try to Uninstall the driver and restart PC to see if device works now.

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