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hi,
My laptop will keep sudden shuting down when i playing computer games. This has never happened before previously. Anyone can help me how to solve the issue? have clear the fans of laptop to rule out laptop overheating issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I have sent my laptop to repair centre for check out. Is sad to tell that they inform me that the motherboard is spoilt, and changing the new motherboard is as expensive as the price when I bought the laptop. Still cannot believe me is the motherboard failure as I just bought this for 2 years plus only. Kindly advise me should I just Change the motherboard or just buy a new laptop. Thanks very much.
Well, I can only suggest that you check if your Windows updates are up to date.
It would also be interesting to check your computer manufacturer's website for all the latest drivers (including BIOS) for your Windows 10 compatible PC components.
What is the make end model of your notebook?
Thank you for the update. Most computers today are designed to turn off automatically if any of its inner components overheat. Often, heat-related issues occur when the computer is working hard, e.g., playing a graphically intense computer game or editing a video. This the most frequent cause of computer shutting down automatically.
Check the processor heat sink to make sure it is properly seated and has the correct amount of thermal compound.
I imagine this happens in games that make heavy use of graphics processing, could you test it out by playing less demanding games for a while to see if the problem continues to occur?
Hi,
I have noticed some pattern for the shutdown, it usually happened at the 1st 2 games only which is League of Legend (LOL) and usually occured when the games just started after loading, but other games my laptop have no problem on it. I have downloaded HWMonitor and i noticed my CPU processor utilization will reach to 100% , is that normal?
Hi Anderson,
Thanks so much for the prompt reply. Had tried the method twice u ask me to do. However, problem still exists, my laptop will only auto shutdown when playing games, but not during watching drama or doing any other works.
But is very weird when a game can cause a laptop to shut down without any warning.
Anything else u can help with? i will try y best to provide any info u need.
Thanks.
