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Black Screen with cursor and blue circle

Anonymous
2021-02-22T12:37:11+00:00

HI

A couple of days ago, my pc stopped working correctly and now only boots to a black screen with a cursor and blue circle.

I am unable to login and any attempt to get to the boot screen or other results in no change.  I have used the Windows P keys and can change the projection so i know the mouse and keyboard and graphics are working.

I have also tried booting to the on board graphics card and get the same error.

I cannot get to dialog window to change the boot up options or get into Windows Repair mode.

I have a Lenovo desktop pc with an i5 processor and 16gb RAM.  The graphics card is a 2gb discrete card but even with the on board graphics I get the same problem.  The pc does not even get to the log in screen to allow me to put in my credentials.

Why has this started doing this as it was working fine up until 19th Feb.

Please help!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-02-23T14:03:30+00:00

    Hi, I'm Robinson, an Independent Advisor and a Windows user like you.

    Run PC in the Safe Mode

    1-Restart your computer while holding the SHIFT button

    2-The Advanced Startup menu will open on the boot.

    3-Go to Troubleshoot.

    4-Now, go to Advanced Options > Startup Settings.

    5-Click the Restart button.

    6-A window with various startup options will show up.

    7-Press 5 or F5 on your keyboard to choose Enable Safe Mode with Networking.

    8-Wait for your computer to boot and run the Windows update.

    60+ people found this answer helpful.
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  2. Anonymous
    2021-02-22T13:39:17+00:00

    Hi Hoachie,

    My name is Darren; an Independent Consultant, I'm here to help you with your problem.

    Please refer to the following link and try out the steps given:
    https://support.microsoft.com/en-us/help/14106/...

    I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

    Thanks

    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

    Hi Darren

    Many thanks for your reply.

    I have tried these steps, but CTRL ALT DEL gives me no options and the screen remains black with the cursor. The blue circle comes and goes. Also CTRL SHIFT WIN and B gives me no options either.

    I hope this helps

    Kind regards

    Mike

    9 people found this answer helpful.
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  3. Anonymous
    2021-02-22T13:15:09+00:00

    Hi Hoachie,

    My name is Darren; an Independent Consultant, I'm here to help you with your problem.

    Please refer to the following link and try out the steps given:

    https://support.microsoft.com/en-us/help/14106/...

    I hope this helps. If this is not exactly what you need, please explain more so that I can help you better.

    Thanks

    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

    1 person found this answer helpful.
    0 comments