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Huawei E3372 Windows cannot find the device

Anonymous
2021-02-01T13:26:45+00:00

Hi!

I have a problem that Windows cannot find the device, it worked before on my laptop but suddenly it stops working. I have another laptop the dongle works fine. I have been contacting Huawei and Lenovo nothing is wrong with the device or the hardware on the computer.

I can still connect to other devices that work fine on my computer the only thing that does not work is the dongle.

Windows have a hard to find correct drivers and find the device.

When I uninstall the Mobile partner the device is founded like USB Massstorage i can run the program installation mobile partner without any problem. The system cannot find the right drivers when I go to devise manager I can see some of are yellow marked.

I  have tried to install the drivers manually by updating from the drivers I get from Mobile Partner but it still does not work.

Can some one please help me?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-02-01T15:01:23+00:00

    Hi,

    Thanks! for the replay.

    I don't do anything I only plug the dongle it is not a phone only a 4G modem for my laptop. I don't know how to charge or do file transfer.

    9 people found this answer helpful.
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  2. Anonymous
    2021-02-02T07:43:14+00:00

    Hi, 

    Thank you for clarifying. 

    Here is the link to the driver: ᐉ Huawei e3372 driver windows 10 for free (huaweidrivers.com)

    Please right click on all of the devices that show as "Huawei_Mobile" and uninstall them. Then press Scan for hardware changes. Now, download the driver from the link I provided. 

    The above link seems to be safe, please watch out for the ads and do this at your own risk. 

    You should always have a backup of your data before you do anything. 

    Hope this helps!

    * * Additional stronger warning from a moderator:

    The drivers on this page may be safe, but the webpage linked to is pushing products frequently classified as a PUP (Potentially Unwanted Product)  

        Make sure you're downloading the driver and not a PUP and don't click on any links like  "Ask tech help now"

    4 people found this answer helpful.
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  3. Anonymous
    2021-02-02T15:38:54+00:00

    Please try a windows upgrade using  the media creation tool.

    1 person found this answer helpful.
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  4. Anonymous
    2021-02-02T09:22:39+00:00

    Hi FlyingFrog6!

    I have contacting Huawei they tried to help me with this and  I got the latest driver from them, that did not help me.

    1 person found this answer helpful.
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  5. Anonymous
    2021-02-01T14:11:17+00:00

    Hi, 

    What are you trying to do when the phone is connected? Are you using the file transfer? Charging? hisuite?

    Please clarify. 

    I look forward to working with you!

    1 person found this answer helpful.
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