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So I'm on windows 10 and I bought an ONN mouse a while back, and suddenly the scroll wheel stopped working properly. I will scroll up or down and it's a mix it scrolls up some then down some and I have to use my touchpad or the actual scroll bar on the website or application.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Cole07,
First if you can, connect the Onn Mouse to a different PC and see if it works correctly there. If not,,.. You may have a defective Mouse. especially if the problem pertains to the Scroll Wheel only.
I Hope This Helps You. Please keep us posted on your findings
Good Day Cole07,
My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.
Here's the steps you can try.
-Press Windows key + X
-Go to Device Manager
-Expand the Mice and other pointing device
-Look for Mouse driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.
Restart your computer.
Once done restarting configure your mouse.
-Press Windows key + X
-Go to Settings
-Click Devices
-Click on Mouse tab.
-Check if the mouse is configured correctly.
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.