Share via

Sound card no longer detected, unable to locate in dxdiag/device manager

Anonymous
2021-02-18T14:16:40+00:00

Hi

I'm unable to locate my sound card anywhere using command prompt;, dxdiag, device manager, and have trawled the internet for help. I've added my BIOS settings below and the Registry log.txt I receive when clicking the audio button on the taskbar (has a red cross on it)

I've tried resetting the pc, completely, with no resolution. Any help would be greatly appreciated. Thank you!

systeminfo cmd prompt result:

OS Name:                   Microsoft Windows 10 Pro

OS Version:                10.0.19042 N/A Build 19042

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          N/A

Registered Organization:   N/A

Product ID:                00330-80952-17240-AA298

Original Install Date:     16/02/2021, 08:57:24

System Boot Time:          18/02/2021, 14:01:50

System Manufacturer:       Default string

System Model:              Intel Education Tablet

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                           [01]: Intel64 Family 6 Model 76 Stepping 4 GenuineIntel ~1441 Mhz

BIOS Version:              American Megatrends Inc. B1501A_L3HWA2D_INTEL_T002.2018.0808.1728, 08/08/2018

Windows Directory:         C:\WINDOWS

System Directory:          C:\WINDOWS\system32

Registry log.txt: (can't paste entire document due to 6,000 character limit)

    Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices

Name                           Property                                                                                 
----                           --------                                                                                 
Audio                                                                                                                   

    Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio

Name                           Property                                                                                 
----                           --------                                                                                 
Capture                                                                                                                 
RemoteCapture                                                                                                           

    Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\RemoteCapture
Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-18T16:20:15+00:00

    Same problem with a Lenovo Yoga 910 (model 80VF). The audio hardware disappeared from the list of devices after KB4601395 installed itself yesterday (17 Feb). That update cannot be uninstalled.

    *Later edit*

    Rolling the system back to the restore point prior to KB4601395 solved the problem.

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-02-20T09:13:15+00:00

    Hi,

    Thanks for the answer, that didn't work for me unfortunately. I guess it could be a corrupt driver but I can't find out what my sound card is at all, or whether it's integrated. Checking command prompt says the laptop model is Intel Education Tablet but its a laptop lol

    2 people found this answer helpful.
    0 comments