Share via

Launching windows 10

Anonymous
2021-02-10T13:28:45+00:00

I have a Dell Inspiron 15-3567 laptop running win 10 & 1 TB HD 64 bit os

I did an initial backup then Maintained a periodic incremental backup on a western digital 2TB Drive

I was Having problems with my mouse and performed an Image Restore using my AOMEI Backupper Standard Software.

When I went to Launch win 10 after restore  on startup I got a blue screen that read as so

“RECOVERY

Your PC device needs to be repaired

A required device is not connectedor cannot be accessed

Error code:  0xc000000e

You need to use a recovery tool. If you don’t have any installation media(like a disc or usb device), contact your pc administrator or pc /device manufacturer

Press Enter to try again

Press F1 to enter Recovery Enviroment

Press F8 for Startup Setting

Press Esc for UEFI Firmware Settings”

None of above worked and could not access my desktop so I had a win10 clean intall on a flash and performed that.

Then I also had all my data and programs on a separate drive and reinstalled all those

Took time but got everything working fine.

But now…….

When I launch windows at startup I get a blue screen with two window 10 boxes

Screen reads

“Choose an operating system

Windows 10 (on volume 3 ) will run automatically in 20 seconds

Then a window 10 box    on volume 3

And another window 10 box

At bottom reads    change default or choose otheroptions”

If I let the countdown run down or click the high lighted box window 10 opens fine

I think I once opted for the bottom box and the recovery screen I described above appeared.

And had to start all over again.

Keep in mind all is working fine now as long as I open volume 3

My questions…

1.       Are there two operating systems on my drive?

2.Is there a way to safely remove the bottom box or that system

When I run MSCONFIG /boot  it shows both

Windows 10 (c:windows) : current os; default os

Windows 10 (windows)

Your Help would be greatly appreciated

Request any instructions be in detail step by step I am a dummy

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-12T16:02:16+00:00

    Hello Dave

    Are you waiting on me or am I waiting for you.

    did you see my last note?

    please respond?

    Harvey

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-10T17:35:24+00:00

    I cancelled the operation until further guidance

    thanks for your time

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-10T17:33:49+00:00

    Ok

    when I clcik apply a box appears that read

    "Bitllocker Drive Encrypion is enabled on your OS drive.  because these changes modify the machine's boot settings, the machinewill enter recovery mode at next boot and you will need to providea BitLocker recovery key or recovery password.Are you sure you want to proceed?"

    I have no key or password

    what do you think?

    Was this answer helpful?

    0 comments
  4. DaveM121 882.8K Reputation points Independent Advisor
    2021-02-10T14:06:53+00:00

    Hi Harvey

    I am Dave, an Independent Advisor, I will help you with this . . .

    Rest assured, there is not two versions of Windows 10 installed o your system, that is a known bug after restoring your system with Backupper, the boot config just has two entries listed, it is an error

    Open Msconfig again, select the Boot Tab, then select that bottom item (Windows 10 (windows)) and click Delete

    That will remove that boot screen with the two versions of Windows 10 on Startup . ..

    Was this answer helpful?

    0 comments