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I can't get my Logitech wireless keyboard to work. Plugged its USB receiver into the USB Port, get a message that set up is happening, a confirmation that set up is done, and I see "Logitech Unifying Receiver" under Settings > Bluetooth & Other Devices so it seems paired. I've already tried:
Changing the already brand new batteries in the keyboard.
Uninstalled / reinstalled the device (including the necessary reboot in between)
Uninstalled all the keyboard drivers, rebooted, let windows install the 'best' drivers
Checked Device Manager and it says the keyboard is fine
Went to Settings > Ease of Use> Keyboard to make sure Filter Keys was off (a suggestion found on the internet)
Checked the functionality of the USB port and its fine (plugged in another USB device and worked fine)
And in between most of the above were several reboots as well.
If my work style matters, I have an external monitor attached to my laptop, but I keep my laptop open so I can have 2 screens. My logitech wireless mouse works fine with this set up. I can navigate via my laptop touch/scroll pad or as soon as I touch the mouse, it switches to the wireless mouse. I assumed Windows could handle the same thing with a keyboard.
Argh! So frustrating. Tips would be appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello hbfreedom, how are you?
I am an independent consultant and user like you!
I'm happy to help you!
Install Logitech Options, Logitech wizard for these devices:
https://www.logitech.com/en-us/product/options
Set up and recognize your devices in the wizard and restart your computer.
See if the problem still happens.
Let me know what happened!
I am happy to know that the problem has been solved!
If you still have a problem I hope your answer!
If this was helpful, mark it as an 'Answer'. If more users have the same question, it can help them!
If you still need help, comment here and I'll be back to help!
An excellent year! Stay safe!
I wish you the best!
* Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Hi Rafael!
Thanks for the advice and that did seem to work. Logitech certainly left out some key instructions not only with the instructions that come with the keyboard, but even the instructions prompted by the Options software didn't include a couple of important steps. Finally got it paired though. Really appreciate your help!
Heather
