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My Microsoft 850 Model 1455 wireless keyboard and mouse

Anonymous
2021-02-15T22:34:29+00:00

My Microsoft 850 Model 1455 wireless keyboard does not work consistently.  I have updated the driver and stll it does not work.  Anything else I can do?  This keyboard is only about a month old and has always given me problems.  The mouse seems to work fine but this keyboard is frustrating.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-02-15T23:07:55+00:00

    Hi, I'm Bianca, an Independent Advisor.

    Sorry to hear you're experiencing this issue. I understand how you feel and I hope I can help you get this sorted out.

    I'm not sure if you already have tried this but I do not want to miss important troubleshooting steps. I suggest that you use this troubleshooter as this could automatically detect and solve the problem with your keyboard. Please follow the steps on this link: https://support.microsoft.com/article/94b4ca7b-...

    Please let me know if this does not work or if you've tried this already. I might have another possible solution to try after this one.

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