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My Brother scanner wont connect to my PC

Anonymous
2021-02-19T01:45:55+00:00

I have a multi use printer/scanner.  The printer works perfectly (wireless) but I cannot connect the scanner).  

It worked on my old laptop (I have since deleted it from my old laptop now)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-02-19T02:18:53+00:00

    Good Day JoCraven1,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Printer and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Printer

    -Look for Printer driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and try to connect to the scanner.

    If issue persist, let's download the updated driver, what is the exact model of your Brother printer scanner for me to check the driver?

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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