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sound does not work or identify my motherboard sound chips

Anonymous
2021-02-15T20:17:13+00:00

why is this?

it recognizes my NVIDIA sound (HDMI) but not the PC sound.  And we should be able to switch between the two.

This is a fundamental thing, how did you miss this Microsoft?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-02-16T03:27:14+00:00

    The BIG FIX for these issues is:

    You have, or installed a NVIDA graphics card.

    On install, Win10 recognizes this, and disables your PC on board audio in the PC BIOS setup, as it wants to assign all audio to the NVIDA, to go to the HDMI video interface.  Device Manager will not let you even see your other PC on board audio devices, or install anything related, including running the popular SoundMax driver install software from all PC vendors. (This is Analog Devices audio chipset on many boards, and will report no hardware devices available).

    Reboot the PC, F10 to the BIOS, Advanced Options, on board audio will be set to disabled, set enabled.

    Future win 10 install should recognize this, and provide the option, which audio to use, and also not mess with the BIOS settings.

    2 people found this answer helpful.
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  2. Jan J.23 13,410 Reputation points Independent Advisor
    2021-02-15T20:58:17+00:00

    My name is Jan, I’m an Independent Advisor. I'll be happy to help you out today.

    If the PC sound or speaker is not listed on the playback devices. Most likely there is a problem with the sound driver. Try each method below to resolve the sound problem.

    1. Download the latest sound driver or can be the older compatible driver from the motherboard support site and install.

    Once installed restart your computer.

    1. Manually select your drivers

    Press Windows key + X

    then select Device Manager

    Expand Sound, video and game controllers

    Then right-click on your Sound device

    Then select Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer.

    then select "High Definition Audio Device"

    Also, check this support article.

    Fix sound problems in Windows 10

    https://support.microsoft.com//help/4520288/win...

    1 person found this answer helpful.
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  3. Anonymous
    2021-02-16T20:05:33+00:00

    Have you not read my response, and also your response?

    Why are you asking again?  This issue was solved by my investigation and troubleshooting, not from anybody at Microsoft including yourself.

    Fix the Win 10 install, to not touch the PC BIOS.

    Tell me that you have reported this conversation, and that the development team understands the issue and will correct it.

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  4. Jan J.23 13,410 Reputation points Independent Advisor
    2021-02-16T19:50:21+00:00

    Thanks for the update. Is the problem with the Integrated audio not yet resolve? Can you provide more details? Thank you.

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  5. Jan J.23 13,410 Reputation points Independent Advisor
    2021-02-16T07:12:06+00:00

    Glad that the issue has been resolve by re-enabling the integrated audio in the motherboard BIOS setup.

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