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The touchpad is not working on my Lenovo ideapad.

Anonymous
2021-02-01T11:00:35+00:00

This is what it says when I go to Device Status:  

"This device cannot start (code 10).  The specified I/O operation on %hs was not completed before the timeout expired."  

Thank you kindly for any assistance.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-02-01T11:38:49+00:00

    Good Day HelenBacque,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Human Interface Device or Mice and other pointing device

    -Look for the HID Touchpad driver that was installed

    -Right click and Uninstall

    After restart the driver will be automatically installed.

    Once done enable touchpad in the setting.

    In the Search box, type Touchpad.

    Touch or click Mouse & touchpad settings (System settings).

    Look for a Touchpad On/Off toggle. When there is a Touchpad On/Off toggle option: Touch or click the Touchpad On/Off toggle to turn the touchpad on or off.

    Restart your computer and check if the touchpad works.

    If issue persist, let's download the updated driver from the manufacturers website.

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the system model and provide it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    With Warm Regards,

    Carlo T.

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  2. Anonymous
    2021-02-01T12:57:09+00:00

    Greetings HelenBacque,

    I appreciate your swift response; I am so glad to know that it worked. If you need assistance in the future feel free to reach us here in the community, we are more than happy to help.

    If you don't have any more questions, feel free to choose a rating and have a great day!"

    With Warm Regards,

    Carlo T.

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  3. Anonymous
    2021-02-01T12:54:48+00:00

    Thank you Carlo.  In the end I solved the issue by uninstalling the device and restarting the computer.  I appreciate your detailed and prompt reply very much.  Cheers K

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