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Logitech unifying receiver driver is unavailable

Anonymous
2021-03-24T18:16:50+00:00

Logitech MX master 2s stopped working via the unifying receiver after some time, I tried to update drivers, even ran IObit driver booster, I don't have the update KB4074588, so I can't uninstall it.

It works with Bluetooth but it sleeps every time it's idle and takes a lot of to wake up. 

Also it the receiver works perfectly on other devices

all drivers are up to date

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-25T15:07:15+00:00

    JUST FIXED THIS!!

    Download and install the Logitech setpoint software and reconnect through the receiver.

    300+ people found this answer helpful.
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  1. Anonymous
    2021-06-03T19:50:44+00:00

    Well done, great find!!

    SetPoint Download: https://support.logi.com/hc/en-us/articles/360025141274

    20+ people found this answer helpful.
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  2. Anonymous
    2021-03-25T12:23:09+00:00

    Go into the Unifying receiver software & see if the mouse is shown.

    Try uninstalling the drivers for the generic USB module, then scan for hardware changes to reinstall them.

    Check for any BIOS update &/or any other driver update via the PC manufacturer if you haven’t already.

    What’s the make & model of the PC?

    Is there any error message?

    Is the receiver plugged into the PC directly or via a hub?

    Have you downloaded the firmware update?

    https://support.logi.com/hc/en-us/community/pos...

    You might want to consider cross posting this on the Logitech forums:

    https://support.logi.com/hc/en-us/community/top...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

    10+ people found this answer helpful.
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  3. Anonymous
    2021-03-28T17:27:19+00:00

    Worked for me. THANK YOU!

    10+ people found this answer helpful.
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  4. Anonymous
    2021-05-25T16:26:17+00:00

    THANK YOU SO MUCH THIS ACTUALLY WORKED! I COULDN'T FIND A SOLUTION ANYWHERE ELSE!!!

    10+ people found this answer helpful.
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