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New laptop issue with closing lid while using external display

Anonymous
2020-10-04T10:50:08+00:00

Hi, I recently bought a new MSI gaming laptop to replace my old one but I'm stumped trying to fix an issue I'm experiencing when closing the laptop lid when connected to an external display. I'll try to be as descriptive as I can.

Basically, when I connect my laptop to my TV via HDMI, everything works fine and video playback is smooth on both my laptop screen and on my TV (using extend or duplicate display)

However, as soon as I close my laptop lid, everything jumps from my laptop over to the TV as though I disconnected it, and suddenly video playback become very jittery and laggy. (I have the "do nothing when lid closed" option checked so this isn't the problem as the laptop isn't going to sleep)

For information purposes, my laptop screen when on uses the intel UDH Graphics, and my TV uses the

Nvidia graphics.

When I open the Nvidia control panel I can only see my TV listed as a display, not my laptop screen, but when I open the intel graphics command centre I can see both screens.

If I disable Intel UHD Graphics driver in device manager, my laptop screen defaults to using the "Windows Basic Driver", this actually fixes the issue so that closing the lid no longer causes everything to jump screens but obviously using the windows basic driver causes everything to look terrible and video playback is horribly jittery.

Weirdly, when I have the intel UHD driver enabled and I click on "identify displays" in the Nvidia control panel, both my laptop and TV have a number 1 displayed on it. but when I disable intel UHD driver so my screen is using the windows basic, my TV shows 1 but my laptop screen shows 2.

Any suggestion on how to fix this issue would be greatly appreciated, thanks in advance!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-23T19:31:20+00:00

    I have found a solution. In Device Manager right click on your more powerful graphics card and click "Scan for hardware changes". This has fixed all issues for me.

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  2. Anonymous
    2020-11-18T16:19:54+00:00

    I am having the same problem and for now, I bypass it by deactivating my MSI laptop's Intel graphics in Device Manager. The problem is that when you want to get back to using your laptop, you will have to reactivate the Intel graphics card because otherwise, it will be laggy as hell. Not very convenient, but have not found a different solution yet.

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