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Intermittent Black Screen when Cursor Moves

Anonymous
2021-03-04T06:18:54+00:00

Hi, I’ve been having a weird issue with my computer recently. If I move my mouse then my screen goes black, cursor gone too, but if I mouse over certain things like buttons or text or white parts of the screen then the screen returns. This itermittently changes, and I think typing makes the screen go black too. Otherwise everything works perfectly normally and the issue goes away when I restart the computer. I can’t find anyone else with this issue on the internet.  

I have an HP Pavilion Laptop running Windows 10.0.19041. It has an NVIDIA Geforce MX250 graphics card within and I already tried downloading updates for both the trackpad and the graphics card but was told I had the most recent updates already. I also just recently installed a Linux subsystem if that might be part of the issue. 

One more edit: The computer takes a long time to restart when this occurs.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-04T07:12:38+00:00

    Hi mailesasaki

    How are you? I hope you are doing good.

    Welcome to Microsoft Community :) I am Juliet, an independent advisor and a Microsoft user like you :)

    It's my pleasure to help you today. I know how frustrating this may be for you but I'll do my best to help you :)

    Please do the following steps below:

    Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

    (You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

    Step 2: Click on Task manager 'File '-->New Task (run)

    Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

    Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

    Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

    Restart the PC:

    Step 6: Click on Task Manager 'File' --> New Task (run)

    Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

    Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

    Then restart the system and check if it works.

    Please let me know if you've already completed these steps or if they are not working for you. I will be glad to dig deeper into a solution with you.

    I hope it helps :) we'll be waiting for your update.

    source: Suvese

    https://answers.microsoft.com/en-us/windows/for...

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  2. Anonymous
    2021-03-05T19:04:19+00:00

    Great, I am glad that worked. Thank you so much for your time.

    If you don't have any more questions, feel free to choose a rating and have a great day! keep safe always.

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  3. Anonymous
    2021-03-05T17:30:22+00:00

    Thank you so much! I think it worked, I’ll check again later to see how it reacts to being shut on and off again.

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