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Intel Dual Band Wireless AC 8265 not working network adapter

Anonymous
2020-08-31T12:16:23+00:00

I opened my ASUS Flipbook 14 and I cannot connect to the internet/wifi anymore. Even in settings, only ethernet are being shown without options for wireless internet connection. 

I went to the device manager and found that one network adapter: Intel (R) Dual Band Wireless-AC 8265 is not working. I checked its properties telling me that the operation failed and that the device cannot start (Code 10). I have done multiple network resets and uninstallment of the drive then rebooting the laptop. All of these actions doesnt seem to work.

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2021-08-01T00:58:22+00:00

    i managed to fix mine doing this.

    make sure windows is fully updated (21H1)

    download the latest drivers for IT administrators from intel https://downloadcenter.intel.com/download/30567/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Admins

    unzip that folder somewhere

    go to device manager. right click intel wireless 8265 and then uninstall device. check the box 'delete the driver software for this device'

    right click and choose 'scan for hardware changes' you may have to do this a few times before the 8265 comes back.

    go through the uninstall process again to check if it allows you to 'delete the driver software for this device' if it's there, delete again, otherwise cancel if its not there.

    right click on intel wireless 8265 and then update driver. then 'browse my computer for driver' then select the folder of the driver you downloaded before and install.

    run CMD as admin.

    enter these commands followed by enter each time:

    ipconfig /flushdns

    inconfig /release

    ipconfig /renew

    netsh winsock reset

    netsh int ip reset

    Restart windows.

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  1. Anonymous
    2020-11-24T22:00:34+00:00

    Hi, 

    I am having the same issue and when attempting to update driver, it tells me the best available driver is already installed. I have no internet, while others can connect to the wifi. 

    Thanks in advance

    8 people found this answer helpful.
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  2. Anonymous
    2020-08-31T12:28:05+00:00

    Hi RKDT! Thanks for reaching out. My name is Princess. I'm an independent advisor. I'll be happy to help you out today.

    I need a bit more detail to be able to help you.

    1. Please click the Windows Start Menu.
    2. Type "DXDIAG" and hit the enter key.
    3. Under the System tab, check the "System Manufacturer" and "System model" and please let me know.

    In the meantime, you can also update it on the device manager.

    1. Press the Start Menu key.
    2. Type "Device Manager".
    3. Press the Enter key.
    4. Click the ">" besides "Wireless adapter".
    5. Right-click on the device.
    6. Select "Update driver".
    7. Click on "Search automatically for drivers".
    8. Click on "Search for updated drivers on Windows Update".

    This will automatically scan and update the best driver for your built-in Wireless adapter that is compatible with your hardware and operating system.

    I hope this helps. Feel free to ask back any questions and let me know how it goes.

    Thank you!

    Sincerely,

    P. Blancaflor

    6 people found this answer helpful.
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  3. Anonymous
    2020-08-31T12:40:35+00:00

    Hi thank you for replying!

    The system manufacturer is ASUSTeK COMPUTER INC.

    The system model is VivoBook Flip 14_ASUS Flip TP412UA

    Also, I have tried your suggestion and it tells me that the best drivers for the device are already installed.

    4 people found this answer helpful.
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  4. Anonymous
    2021-03-26T14:15:54+00:00

    "The Error is Intel(R) Dual Band Wireless - AC 8265 adapter is experiencing. Not fixed driver- or hardware related problems"

    3 people found this answer helpful.
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