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Update KB4591272 Deleted Everything

Anonymous
2021-03-20T07:17:33+00:00

I took a short nap while working on school work and when I woke up laptop was in the middle of an update. After it was done everything was deleted. And I mean everything! It’s pretty much like I just turned this laptop on for the first time. Please tell there is something I can do.

Windows for home | Windows 10 | Windows update

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  1. DaveM121 881.2K Reputation points Independent Advisor
    2021-03-20T13:10:20+00:00

    Hi DeadSilent101

    I honestly do not see any other way to resolve this except creating a new user profile, when creating that account, when asked t provide Microsoft Account details, select, 'I do not have this persons details' that should allow you to create a local account for now, then when you delete the old account, you can add your Microsoft Account details to the new user profile

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  2. Anonymous
    2021-03-20T08:46:44+00:00

    DaveM,

    The restarts did not fix it so I will have to attempt your other recommendation.

    I found the file in the E: drive. 

    Exactly how do I create a new user profile? I want to make sure I do it right.

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  3. DaveM121 881.2K Reputation points Independent Advisor
    2021-03-20T08:31:40+00:00

    Hi DeadSilent101

    I am Dave, an Independent Advisor, I will help you with this . . .

    You are logged into a temporary account after that update . . .

    Before you do anything or move any files around

    Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time . ..

    Otherwise:

    Please open Windows File Explorer

    Navigate to C:\Users

    Do you see two user folders that look like yours?

    Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

    If your files are there:

    Create a new user profile with Admin privileges

    Log into the new user profile

    Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

    If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

    If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

    NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

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  4. Anonymous
    2021-03-20T08:05:44+00:00

    JohnD,

    Yup nothing on it except the recycle bin and microsoft edge icons. 

    Did that and it didn’t help.

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  5. Anonymous
    2021-03-20T07:51:50+00:00

    Does your desktop have almost nothing on it? Possibly you were logged into a "temporary" user account. This seems to happen occasionally with Windows updates. 

    Press the power button until the system shuts down, then restart. Do this 3 times. After the 3rd restart, see if everything has returned.

    Good luck,

    JohnD

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