I replaced the motherboard with an MSI X570 A-PRO and all of the problems have gone away.
Trouble with random blue screen error codes on a new computer
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Anonymous
Hi all,
I've recently built a computer for my father-in-law, and he's having some trouble with it.
Now, the problems have been occurring since day one. Though the machine can go for multiple days without encountering any blue screens, it will occasionally happen again. Sometimes multiple times in a day.
The error codes that we have encountered since 1st January are: 139, 1, 1000007e, 1cc, a, 3b, 4a, d1, 1a, 144 and 133.
I've had issues with computers in the past blue screening randomly in this way and it turned out to be faulty memory. Under that suspicion, we started trying the memory in different slots on the motherboard, and eventually tried every combination of modules in the channels (trying 1 at a time, trying 2 at a time, trying slots 1 through 4, etc.) but the problem eventually did come back. We then purchased some replacement memory modules, but the problem persisted.
We also suspected that the issues might be related to software or drivers. We have made sure that Windows is fully up to date, and that all of the drivers are up to date. We have also updated the BIOS to version F11 for the Gigabyte Aorus Pro B550 motherboard. So everything is now completely up to date.
We did encounter some unrelated performance issues with an external hard drive that was causing slowness in Windows, not loading desktop icons, etc. but this did prompt us to attempt removing as many external devices from the computer, except for the keyboard and mouse. The blue screen problem still happened eventually, though.
We are a bit stuck now wondering whether the issue could be hardware, software, or what. Our next course of action is to attempt installation of Windows on to a separate hard drive, to rule out some hardware issue with either the M.2 drive (or M.2 slot on the motherboard) and to rule out me having not installed Windows properly! If the problems cease from there, then we know that the issue is related to one of those things and can move forward.
After that, if we continue to get the problems, I do not know what to try. Replace the processor? Motherboard? It's all very time consuming and frustrating, and I have had bad experiences sending back faulty parts in the past and the vendor refusing RMA due to no faults found. My father-in-law is a pensioner and can't be dealing with that type of stress and floating that kind of money.
Hopefully somebody here can advise?
Here are the system specifications:
Processor: AMD Ryzen 3600 3.6GHz
Motherboard: Gigabyte Aorus Pro B550 (F11 BIOS)
Memory: Crucial Ballistix BL2K16G32C16U4R 3200MHz (2x 16GB)
Graphics: PNY Nvidia Geforce GTX 1650 4GB
Hard drive: Crucial P2 CT1000P2SSD8 1TB NVMe M.2
Power supply: Corsair CV650 650w
Here are all of the blue screen error codes between 2nd Jan 2021 and 20th Jan 2021, taken from the Windows Reliability History program:
Source
Windows
Summary
Shut down unexpectedly
Date
20/01/2021 16:42
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 139
Parameter 1: 3
Parameter 2: ffff928c3b43e2d0
Parameter 3: ffff928c3b43e228
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
20/01/2021 16:01
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1
Parameter 1: 7ffdce6cc034
Parameter 2: 0
Parameter 3: ffff
Parameter 4: ffff8088d5636b80
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
19/01/2021 17:42
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1000007e
Parameter 1: ffffffffc0000005
Parameter 2: fffff8070582e043
Parameter 3: ffffac84c9ad1958
Parameter 4: ffff9c8102bcc920
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Hardware error
Date
18/01/2021 16:26
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1cc
Parameter 1: ffffe00ed8f67350
Parameter 2: ffffe00ed74be040
Parameter 3: 1
Parameter 4: 96
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
17/01/2021 17:54
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 139
Parameter 1: 3
Parameter 2: ffffa1829026e250
Parameter 3: ffffa1829026e1a8
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
16/01/2021 15:22
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1
Parameter 1: 7ffcafb79014
Parameter 2: 0
Parameter 3: ffff
Parameter 4: ffffad03bb430b80
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
15/01/2021 18:10
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: a
Parameter 1: 2d08
Parameter 2: 2
Parameter 3: 0
Parameter 4: fffff8044b265360
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
15/01/2021 17:31
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: a
Parameter 1: ffffa30e00000038
Parameter 2: ff
Parameter 3: 91
Parameter 4: fffff8065566545f
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
15/01/2021 02:58
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: a
Parameter 1: ffffd68000000000
Parameter 2: 2
Parameter 3: 1
Parameter 4: fffff80457e6566b
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
14/01/2021 17:25
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000005
Parameter 2: fffff80324b5a1d6
Parameter 3: ffffc781cb3fb920
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
13/01/2021 09:40
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 4a
Parameter 1: 76fe1cfc
Parameter 2: 2
Parameter 3: 0
Parameter 4: ffff848f20011b80
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
10/01/2021 00:02
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 139
Parameter 1: 3
Parameter 2: ffff8982c9cdf7e0
Parameter 3: ffff8982c9cdf738
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
09/01/2021 23:56
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 139
Parameter 1: 3
Parameter 2: ffff888b6f6ae5e0
Parameter 3: ffff888b6f6ae538
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
09/01/2021 20:36
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: a
Parameter 1: ffffe10600000028
Parameter 2: 2
Parameter 3: 0
Parameter 4: fffff8046ba4a47b
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
08/01/2021 11:50
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000005
Parameter 2: ffffeee4aea84f7e
Parameter 3: ffffb78a6f51df00
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
06/01/2021 20:58
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: a
Parameter 1: 0
Parameter 2: 2
Parameter 3: 1
Parameter 4: fffff80652262b3e
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
05/01/2021 20:46
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: d1
Parameter 1: fffffc61abda66ba
Parameter 2: ff
Parameter 3: 0
Parameter 4: fffffc61abda66ba
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
05/01/2021 15:19
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 1a
Parameter 1: 3453
Parameter 2: ffff908784937080
Parameter 3: 1dc428
Parameter 4: 3
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Hardware error
Date
04/01/2021 21:23
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffffc98dddbb16b0
Parameter 3: 40010002
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Hardware error
Date
04/01/2021 21:22
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffff9b0a58dd6040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Hardware error
Date
02/01/2021 18:58
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffff8d0e1dcbc6b0
Parameter 3: 40010000
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Hardware error
Date
02/01/2021 18:58
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 3003
Parameter 2: ffff8d0e1c2d16b0
Parameter 3: 40010000
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Source
Windows
Summary
Shut down unexpectedly
Date
02/01/2021 15:32
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 133
Parameter 1: 0
Parameter 2: 501
Parameter 3: 500
Parameter 4: fffff8065dcfa320
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.4
Locale ID: 2057
Hopefully this helps somebody much smarter than me!
Windows for home | Windows 10 | Performance and system failures
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8 answers
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-
Anonymous
2021-03-07T20:46:04+00:00 -
Anonymous
2021-01-24T14:04:51+00:00 Hi Jan,
Thanks for this. The computer has crashed twice now, so hopefully you will find more information in these minidump files:
https://1drv.ms/u/s!AjESAQJDRTw4iWl_GviC2vOyulWz?e=TOJXBj
Update: it crashed one more time and generated a new minidump, available here: https://1drv.ms/u/s!AjESAQJDRTw4iWpdgGz9jzwldxRe?e=fEW3Sx
Kind regards.
Aaron
-
Jan J.23 13,580 Reputation points Independent Advisor2021-01-21T00:49:33+00:00 All dump files did not provide the exact driver or device that is causing the BSOD. If you encounter another BSOD after the Driver Verifier is enabled. Please upload and share the dump files here.
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Anonymous
2021-01-20T23:54:26+00:00 Hi Jan,
Thank you for helping with this.
I have made the minidump files available for download, here: https://1drv.ms/u/s!AjESAQJDRTw4iWQ3MRsPNPqtcXts?e=qzzPr3
It's a zip containing the following files:
011621-9671-01.dmp
011721-10140-01.dmp
011921-10328-01.dmp
012021-10359-01.dmp
012021-11250-01.dmp
I've set up the Driver Verifier and followed the steps to ensure that more information will be logged for the next blue screen event. I will reply here as soon as I have that information to send over.
Many thanks.
-
Jan J.23 13,580 Reputation points Independent Advisor
2021-01-20T21:57:45+00:00 My name is Jan, I’m an Independent Advisor. I'll be happy to help you out today.
Please upload the actual minidump files and share the link here so the community can review what drivers are causing it.
https://answers.microsoft.com/en-us/windows/for...
Also, enable the Driver Verifier, and when you encounter a new BSOD upload the latest dmp files here.
Driver Verifier-- tracking down a misbehaving driver.
https://answers.microsoft.com/en-us/windows/for...
Troubleshoot blue screen errors