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Blue screen when printing

Anonymous
2021-03-12T17:22:50+00:00

We are getting a Blue screen from every Windows 10 Workstation following printing to any printer on the network.

The workstations need to be rebooted.

The error code is :

Your device ran into a problem and needs to restart.

Stop Code: APC INDEX Mismatch

What failed: win32kfull.sys

You assistance is appreciated.

Regards, Guido

Windows for home | Windows 10 | Devices and drivers

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  1. JuliaMarvin 18,895 Reputation points Volunteer Moderator
    2021-03-17T07:59:57+00:00

    @ everyone whose printing problems did not get fixed by applying the above mentioned out-of-band update ****

     I suggest reading: Windows 10: Still printing issues after update installation (March 2021) | Born's Tech and Windows World

    as well as this](https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87 "https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87") post by moderator  [GBorn .

    That thread got escalated to get the attention of MS. 

    You might want to subscribe and/or post to that thread....

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  2. JuliaMarvin 18,895 Reputation points Volunteer Moderator
    2021-03-17T07:56:37+00:00

    > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center 

    Message Date
    Out-of-band update to address an error when attempting to print to certain printers <br><br>Microsoft identified an issue that affects Windows 10 devices which applied the March 2021 security update released March 9, 2021, and a resolution has been expedited. This known issue affects printing operations for devices using certain Type 3 printer drivers, which might receive an error with a blue screen when attempting to print. An out-of-band optional update is now available on the Microsoft Update Catalog.We recommend you only install this update if you are affected by this issue. For more information, see the known issues section for your version of Windows 10 or see the links below:<ul><li><p>Windows 10, version 20H2 and Windows Server, version 20H2 (<a href="https://support.microsoft.com/help/5001567" target="_blank" rel="noreferrer nofollow">KB5001567</a>)</p></li><li><p>Windows 10, version 2004 and Windows Server, version 2004 (<a href="https://support.microsoft.com/help/5001567" target="_blank" rel="noreferrer nofollow">KB5001567</a>)</p></li><li><p>Windows 10, version 1909 and Windows Server, version 1909 (<a href="https://support.microsoft.com/help/5001566" target="_blank" rel="noreferrer nofollow">KB5001566</a>)</p></li><li><p>Windows 10, version 1809 and Windows Server 2019 (<a href="https://support.microsoft.com/help/5001568" target="_blank" rel="noreferrer nofollow">KB5001568</a>)</p></li><li><p>Windows 10, version 1803 (<a href="https://support.microsoft.com/help/5001565" target="_blank" rel="noreferrer nofollow">KB5001565</a>)</p></li></ul> March 15, 2021 <br>03:10 PM PT

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  3. Anonymous
    2021-03-17T05:56:28+00:00

    This has fixed the problem on a temporary basis. It only seems to affect Kyocera printers.

    When will this be rectified.

    Regards,

    Guido

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  4. JuliaMarvin 18,895 Reputation points Volunteer Moderator
    2021-03-15T22:22:22+00:00

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  5. DaveM121 (2) 13,460 Reputation points Volunteer Moderator
    2021-03-12T18:13:18+00:00

    Hi Guido

    Microsoft released the KB5000802 update that has caused a lot printer related problems, most people's PC's are going to blue screen then the user tries to print

    Microsoft are working on a patch, so until they fix this, the best option is to uninstall that update, after you remove the update, restart the PC's and the problem should be resolved . . .

    Then, Pause Windows 10 Updates for 7 days to give them time to resolve the bug . .

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