Life Digital Zed Air Pro Windows 10 [Version 10.0.19042.867] PC starts, stops and restarts randomly

Thank you for your reply and help endeavor, Aditya Roy.

I followed all steps except Step 1.

Step 1: Update drivers and check duplicate.

1. Will Attempt this shortly, after plugging in an external USB modem as the inbuilt wi fi chip doesnt work

Step 2: Disable Fast Startup

1. Have disabled Fast Start up/

Step 3: Modify Power Settings

1. Press Windows + R key to open Run command.
2. Type control panel and click OK.
3. Now change the category to Small icons for View by.
4. Select**Power options,**click on **“Change Plan Settings”**next to your current power plan
5. Click on “Change advanced power settings”.
6. Expand the Hard disk section and click Turn off the hard disk. This Hard Disk option doesnt show up in the Advanced power Settings.

Step 4: Clean boot

Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

Step 4 on hiding all non MS services, there are no known other services in the oncfig window.

Hoping this problem can be rectified.

Also note that the life Digital Zed Air Pro PC comes with Windows 10 although the American Megatrends BIOS UEFI has options to run on Windows 8.1 and Android.

Thank you!

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are facing difficulties with the Zed Air Pro PC.

In this scenario, we would suggest you to perform these steps and check.

Step 1: Update drivers and check duplicate.

1. Press Windows + X key and select Device Manager from the context menu.
2. Expand the Sound, video and game controllers section and check if there are any duplicate entries.
3. If you found a duplicate driver, right-click on it, and select Disable.
4. Also Right click on the Sound, video and game controllers driver from the list and select “Update devices”
5. Choose Search automatically for updated driver software and follow the onscreen steps.

Step 2: Disable Fast Startup

1. Press Windows + R key to open Run command.
2. Type control panel and click OK.
3. Now change the category to Small icons for View by.
4. Select Power options, click on Choose what power buttons do.
5. Click on Change settings that are now available.
6. Now uncheck the box that says Turn on fast start-up.
7. Then, save the changes.

Step 3: Modify Power Settings

1. Press Windows + R key to open Run command.
2. Type control panel and click OK.
3. Now change the category to Small icons for View by.
4. Select Power options, click on “Change Plan Settings” next to your current power plan
5. Click on “Change advanced power settings”.
6. Expand the Hard disk section and click Turn off the hard disk.
7. Set it to Never or enter 0 value.
8. Now locate the Sleep section and turn off sleep timer.
9. Click Apply and OK to confirm the changes.

Step 4: Clean boot

Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

**Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot. 

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

Also, run Keyboard troubleshooter and check if the keyboard issue is fixed.

Select the Start button, and then select Settings>Update & Security > Troubleshoot > Additional troubleshooters > then from the list select keyboard > Run the troubleshooter.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator