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HDMI port not recognizing second monitor -- Device had a problem starting (igfx)

Anonymous
2021-03-02T18:39:59+00:00

Had my monitor plugged in and working while my computer restarted from a Windows update. After the restart, the computer does not react at all when things are plugged into the HDMI port; my monitor realizes it's being plugged into something, but then it says nothing is detected...The HDMI cable and monitor still both work, I checked them with another computer. I have already tried all the troubleshooting methods including but not limited to:

  • Restarting Computer/Monitor
  • Un-installing Driver --> Computer Restart
  • Updating Driver --> Computer Restart
  • Rollback Driver --> Computer Restart
  • Windows+P
  • Manually Detect monitor in the Display Settings
  • Rolling back the most recent Windows update

Each and every time I try working with the driver, I get this event log, even though it is telling me "the device is working properly"

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration

Source:        Microsoft-Windows-Kernel-PnP

Date:          3/2/2021 12:14:26 PM

Event ID:      411

Task Category: None

Level:         Error

Keywords:      

User:          SYSTEM

Computer:     Mycomputer

Description:

Device PCI\VEN_8086&DEV_5917&SUBSYS_225C17AA&REV_07\3&11583659&0&10 had a problem starting.

Driver Name: oem113.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

    <EventID>411</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x4000000000000000</Keywords>

    <TimeCreated SystemTime="2021-03-02T18:14:26.2475141Z" />

    <EventRecordID>1394</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="12972" />

    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_5917&SUBSYS_225C17AA&REV_07\3&11583659&0&10</Data>

    <Data Name="DriverName">oem113.inf</Data>

    <Data Name="ClassGuid">{4d36e968-e325-11ce-bfc1-08002be10318}</Data>

    <Data Name="ServiceName">igfx</Data>

    <Data Name="LowerFilters">

    </Data>

    <Data Name="UpperFilters">

    </Data>

    <Data Name="Problem">0x0</Data>

    <Data Name="Status">0xc00000e5</Data>

  </EventData>

</Event>

This is becoming increasingly frustrating because it's in the middle of a workday, and I don't have any IT support.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-02T20:03:20+00:00

    Hi Trevor. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.

    1. See if you can System Restore to a point before the problem started:

    https://www.windowscentral.com/how-use-system-r...

    System Restore is your first line of defense and can take you back to a point before a problem began. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started.

    If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here: https://www.tenforums.com/tutorials/8280-hide-s...

    1. Try these fixes for HDMI port not detected:

    https://troubleshooter.xyz/wiki/fix-hdmi-port-n...

    https://www.thewindowsclub.com/hdmi-port-not-wo... ((Avoid ad links which intrude into editorial copy, especially avoid Restoro ad)

    https://www.windowstechit.com/16388/windows-10-...

    https://jtechdigital.com/articles/how-to-troubl...

    https://windowsreport.com/hdmi-output-problems-...

    https://www.lifewire.com/fix-hdmi-connection-pr...

    https://www.youtube.com/watch?v=kXTRIDvI8MU (Ignore ads)

    1. Try also these steps for known issue of second monitor not working:

    https://www.lifewire.com/fix-second-monitor-tro...

    https://www.thewindowsclub.com/windows-10-canno...

    https://www.kapilarya.com/fix-windows-10-doesnt...

    https://www.windowscentral.com/how-fix-your-sec...

    1. The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    If necessary first remove the old driver using DDU (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf...

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    I hope this helps. Based on what you report back I can answer any questions and may have other steps to perform.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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