LaserJet MFP m125nw can't scan

I'm really sorry those troubleshooting steps didn't work. I think you still could try a uninstallation from the root, which be an alternative as well, so you can try scanning again to see if anything changes. Just pasted from the official App support page, as it follows:

1. In Windows, search for and open Programs and features
2. Select your HP Printer
3. Select Uninstall
4. In Windows, search for and open Devices and printers
5. In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6. Open up the run command with the “Windows key + R” key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8. Click on the “Drivers” tab
9. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10. Select Ok
11. Select Apply and Ok on the Print Server Properties windows
12. Close Devices and Printers
13. Restart the computer & Printer and download the Full Feature Software from https://support.hp.com/us-en/drivers and follow the onscreen Instructions.

*Enter the Product Number and download the Full Feature Software (hp.care/2bygf7l)

After reinstalling the full software for your HP printer:

1. Click Start and then click Programs.
2. Click HP, and then select your product.
3. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
4. Click Scan.

I hope this can assist your further in resolving this issue.

Best regards,

Lui N.

Hi! Hope you you're doing great. My name is Lui and, as an Independent advisor, I'm here to help!

Regarding your question, I found a topic on the official HP's support page related to your printer WIA issue that may be of good use. Kindly, try following the below steps to check if the problem persists afterwards.

1. In Windows, search for and open View local services .
2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .
3. Look at the Status and Startup Type values.

-If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly.

-If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

-If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan. If the error persists, there're some alternatives which you can follow, as uninstalling and reinstalling the printer software, seen at the below link.

Source: https://support.hp.com/us-en/help/diagnostics?c...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best of luck,

Lui N.

Thanks for your reply.

The suggestion you gave I tried already. I checked all those services and they are running in automatic mode. I have uninstalled and reinstalled the printer package, but the problem still exists.