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Explore.exe Error Isn’t Going Away. Start and Settings Don’t Work Either!

Anonymous
2021-03-28T20:28:59+00:00

Hi guys :(

I’m so frustrated! I got a random Windows 10 Security update (KB4601319) about 2 days back, and upon my laptop restarting automatically, I keep seeing an “Explorer.exe” error when I try to access my “Start” menu (which doesn’t work anymore), neither do any of the other icons on the taskbar (except for Firefox). And the worst issue is I am unable to access my Settings due to these issues...

I have tried NUMEROUS things ranging from using the “Run” software for msconfig, WSReset.exe, regedit, powershell, rstrui, winver, regedt32, etc..

I have also tried using “Command Prompt” for Scannow, DSIM, and a few more things but I keep failing to find a solution.

I’ve tried rebooting, going into Safe Mode and trying to access my settings at least via Run, but NOTHING.

I have an Acer Aspire E5-574G laptop and these issues along with the “Explorer.exe” error are ruining my life! I’m going crazy spending hours trying to find solutions, and everything I found online leads to errors and no resolutions :’(

The error is numbered as “File System Error (-2144927436)” btw. And if it’s not this, it says “Class not Registered” a lot of the times too.

P.S: I must also mention that, every time I restart my laptop, once desktop interface loads, my entire screen goes black for 5 seconds, and then it goes back to normal. Which is something that’s never happened before..

Thanks a lot in advance!

Please help me!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-03-28T21:07:26+00:00

    Hi, my name is Talita. I'm an Independent Advisor and a Microsoft user like you. I'll be glad help you today.

    I'm sorry to hear that. Please see if you have tried this solution:

    Open the Task Manager and navigate to the Details tab.

    Search for explorer.exe and right-click and select End Task from the menu.

    In the Task Manager, navigate to File> Run new task.

    Now, in the new task window, type explorer and press the Enter key.

    If you have already tried or the problem still persists, don't worry. Let us know with new details that I will continue with your question

    I hope this helps. Please let me know if you have any more questions.

    Sincerely

    Talita C.

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  2. Anonymous
    2021-03-30T02:12:41+00:00

    I'm sorry for not being helpful

    I'm sorry, it looks like you've exhausted all the troubleshooting steps I'm familiar with. I will open your question again so that other experts can try to help. Thanks.

    Sincerely

    Talita C

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  3. Anonymous
    2021-03-29T11:24:29+00:00

    Hi Talita,

    Unfortunately, just as I thought, this didn’t work either...

    Also, I don’t know I told you this earlier, but under Task Manager, my Disk usage is 100%, which is SO WEIRD! I’ve never seen this number before..

    Regarding scanning, as mentioned in my first post, I tried scannow via command prompt, but it kept getting errors and wouldn’t finish the task.

    I don’t know what to do anymore.

    Please let me know if there’s anything else I can try.

    Thank you

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  4. Anonymous
    2021-03-29T04:08:53+00:00

    I'm sorry to hear that, it looks like we've covered everything. Have you tried a clean boot?

    Initialization is to find out if there is a problem with any software.

    I also suggest that you scan to see if there is any malware on your computer.

    The cracking problem can be related to hardware problems.

    That way, I'll give you a clean boot. If still nothing resolves, please let me know that I will continue with your question

    Clean boot

    Go to Windows + R, type MSconfig and click OK;

    In the System Configuration window click on the services tab;

    At the bottom of the screen, check the Hide all Microsoft services box and click Disable all; (you will be disabling third party services)

    Now click on the Programs Startup tab and click on Open Task Manager;

    In the task manager window on the startup tab, disable all non-Microsoft programs, close the task manager and confirm ok in system configuration and restart the computer.

    All third-party programs are disabled. Then you can enable it again (I suggest you write down which ones you have disabled). If the problem is resolved, some software was causing a conflict and must be removed.

    Sincerely

    Talita C

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  5. Anonymous
    2021-03-28T21:29:56+00:00

    Dear Talita,

    Thank you so much for taking out the time to try and help me :)

    I just did the steps you suggested, and it unfortunately did not solve anything :(.

    There were 2 explorer.exe tasks under Details, and I ended both of them, still nothing..

    I also somehow tried to dig into my Local C: hard drive settings, and upon troubleshooting (which took almost an hour), it said under “Problems Found”:

    “Check for Windows Update Issues”..

    And it didn’t do anything to fix it..

    Before you replied, I also tried uninstalling the new Windows 10 Security update, and I managed to do just that, but the system requested me to restart for it to take effect, and once it restarted, it installed the damn update again 😒 Lol..

    Windows is playing with me.

    Kindly suggest what you think I could try next please?

    Thank you so much!

    P.S: Another thing I forgot to mention in my first post was that upon restarting my laptop, I also hear a small pop (which sounds like a pop you may hear from a speaker) for like a millisecond. It’s also strange, as something like that’s never happened before 🤷🏼‍♀️

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