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Problem Cloning HDD to SSD with Macrium Reflect Free

Anonymous
2021-03-23T03:34:23+00:00

Hi Everyone!

My new post today is a follow up from this thread where I had successfully cloned my Hard Disk Drive to an SSD Drive with the same capacity of 1 TB. However, this post isn't about my computer, as it's still working like a racehorse with the newly installed SSD. 

This post is actually to remedy my mom's computer, an older Acer Aspire 5734z-4836, which I had tried the same steps to clone her 320 GB HDD to the same brand of SSD I bought for my own laptop, the SK Hynix 1 TB SSD. I even had to modify the steps I did with mine a little bit in order for my mom's laptop to even see the new SSD. I had to put the SSD in my Sabrent Hard Drive Enclosure with USB 3.0 cable and everything started up Okay with the cloning process. That is until it went to copy the 3rd Partition (the C: drive). It would get to a certain point and I'd see the error below: 

So, then I followed the steps outlined in this Knowledge Base article , which told me to run chkdsk /r /f in elevated Command Prompt, which I did, and after the scan tried another time to clone with Macrium, even going as far as using the rescue media I created in the Macrium program itself. However, even cloning with the rescue media produced the same error code. So I ran the Chkdsk command again, and even updated my mom's laptop to the latest version of Windows 10 20H2 just released this month figuring that could have fixed the issues the computer was having with the clone process, but no, it would consistently show this same error code with the I/O device error message. However, I can also note that one time during one cloning attempt I did manage to get another error code, which is below:

As you can see, both errors give Error 9 (Read Failed) but have different error code numbers. And I can state for a fact that the clone process would be fine each time, but would only produce the error when trying to clone the C: Drive. I should also note my mom's laptop originally ran on Windows 7 and I had helped her to upgrade to Windows 10 during the Free Upgrade Offer period. And upon doing research on Acer's website, the only drivers they have for my mom's laptop were for the Windows 7 OS, not Windows 10. Could this just be a Driver Compatibility issue, and if so, what should I do in this case in order for the clone to work? Thanks in advance for your responses!

Sincerely,

Dustin Bumgarner

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-03-23T08:01:24+00:00

    Try using the HDTune. If that can't repair the drive enough to be able to Clone it then I would install Windows Clean onto the new SSD. Then put the old drive back in as boot and copy the data file to the new SSD in the ext case. Then use the new SSD.

    Of course, that is even easier in the old drive will work in the ext. case.

    Please let me know if you have any further questions. If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket, and have a great day!

    =======

    A Clean Install would be activated with the Digital Entitlement.

    Use the Windows 10 Media Creation Tool to create a USB Drive. <-- Click the "Download tool now" button which will give you the latest available version

    https://www.microsoft.com/en-us/software-download/windows10

    Or for others - How to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-prepare-bootable-install-media-for-windows/442447c3-0826-4473-a5b7-36568d20ef9d

    Start fresh with a clean installation of Windows 10

    https://www.microsoft.com/en-us/software-download/windows10startfresh

    Clean Install Windows 10

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

    Here to help,

    Rob

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  1. Anonymous
    2021-03-23T04:26:03+00:00

    Hi DBum1015, I am Rob, an independent and a 15 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

    Be sure to contact Macrium Support and their forums as there may be known issues in play.

    Marium - Knowledge Base

    https://knowledgebase.macrium.com/

    Macrium - Support

    https://www.macrium.com/support

    Macrium - Forums

    https://forum.macrium.com/

    ======

    It sounds like there is a problem with your mom's computer hard drive. If so, the issue may be repairable.

    Run the appropriate one of these and/or the trial versions below.

    Manufacturer's Diagnostic Utilities.

    Fujitsu Hard Drives: Support and Forums link (2nd)

    http://support.ts.fujitsu.com/index.asp?lnid=0&...

    http://support.ts.fujitsu.com/IndexCommunity.as...

    Hitachi Hard Drives: Diagnostic Utilities Here

    https://www.hgst.com/support/hard-drive-support...

    IBM Hard Drives: Use Hitachi Utilities

    Toshiba Hard Drives: Use Hitachi or Maxtor Utilities

    Maxtor Hard Drives: Diagnostic Utilities Here (now Seagate)

    http://www.seagate.com/manuals/backupplus/hard-...

    Quantum Hard Drives: Use Maxtor Utilities

    SeaTools work on many hard drive makes

    Seagate Hard Drives: Diagnostic Utilities Here - Seatools

    http://www.seagate.com/support/downloads/seatools/

    http://www.seagate.com/manuals/backupplus/hard-...

    SeaTools for Windows tutorial

    http://knowledge.seagate.com/articles/en_US/FAQ...

    SeaTools for DOS tutorial

    http://knowledge.seagate.com/articles/en_US/FAQ...

    Conner Hard Drives: Use Seagate Utilities

    Samsung Hard Drives: Use Seagate Utilities

    Western Digital Hard Drives: Diagnostic Utilities Here

    http://support.wdc.com/product/download.asp?lan...

    The trial versions of one of these "might" help.

    HD Tune

    http://www.hdtune.com/

    14 Best Free Hard Drive Testing Programs

    https://www.lifewire.com/free-hard-drive-testin...

    Here to help,

    Rob

    Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

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  2. Anonymous
    2021-03-23T23:59:44+00:00

    Good troubleshooting! And I am looking forward to seeing your results.

    Please let me know if you have any further questions. If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket, and have a great day!

    Here to help,

    Rob

    "Cos here there's lots of room for doing

    The things you've always been denied

    So look and gather all you want to

    There's no one here to stop you trying"

    • The Moody Blues
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  3. Anonymous
    2021-03-23T18:26:35+00:00

    Thanks for the reply! I ran HD Tune and sure enough it did find just 1 bad sector in the beginning of the test, with the rest of the drive proving healthy. There's a setting in Macrium that allows it to skip the bad sectors but log them, and that's what I'm currently doing now with another clone attempt with the software. I'll let you know how it all works out one way or the other when Macrium completes. Thanks again for your patience and support!

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  4. Anonymous
    2021-03-23T07:28:28+00:00

    Hi Rob!

    Thanks for getting back to me! I looked under Device Manager and found that the drive was a Western Digital drive, and so I downloaded and installed the Western Digital Diagnostic software and ran the Extended Test to test the entire drive, which took over 3 hours. Result is shown below:

    It scanned and found bad sectors but it was unable to repair them. So what should I do at this point? Should I just wipe the partially cloned SSD and install it (after backing up the files on the drive) in the laptop, installing Windows 10 on the SSD after putting it in the laptop? Or should I try other troubleshooting steps before giving up on this drive? Thanks again for your time and response!

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