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PrtScr now results in black screen. And NO i'm not trying to capture game play.

Anonymous
2021-03-13T15:14:24+00:00

Suddenly the PrtScr button is creating screen shots that are all black.   It was working one day and now it's no longer working. I'm taking snap shots of specific video screens on a Udemy course. I'm not trying to capture segments of the video...only a snapshot of a screen.  I believe this issue coincided with a Windows update. Please HELP! 

Regards.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-03-15T18:49:37+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you’re facing issues when taking screenshots on your PC. I will certainly try my best to assist you with the issue.

    We will certainly look into this for you.

    For further clarity on the issue, please respond to the questions below:

    1. Which build version of Windows 10 are you using currently?
    2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
    3. Have you tried using Snip & Sketch tool?

    Refer the article Which version of Windows operating system am I running?

    Meanwhile, I would suggest you to try creating a new user account and see if you’re able to take screenshots properly. Refer the article Create a local user or administrator account in Windows 10

    Let us know how it goes, if the issue persists, we will certainly assist you further.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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  1. Anonymous
    2021-05-08T12:12:35+00:00

    The generic MS reply is pretty useless here so I will answer this question. The issue is most likely related to Udemy and MS starting to enforce DRM (Digital Rights Management) on Udemy videos. This is pretty unfortunate as it makes taking notes a lot harder. You get around the issue by using a different browser from Edge/Chrome. Just use Firefox and you can take screenshots normally again on Udemy courses or you can run the browser with Udemy on it inside Windows Sandbox and take screenshots. You can see discussion about this issue here https://www.reddit.com/r/Troubleshooting/comments/m74eis/cant_take_screenshots_of_a_udemy_course_video_in/ and also some workarounds for it.

    10+ people found this answer helpful.
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  2. Anonymous
    2021-04-21T00:21:20+00:00

    We don't need canned answers you have been using for years.  You can easily see this behavior yourself.  This happened with the last Update.  Have someone who can investigate and actually solve the problem address this please.

    10 people found this answer helpful.
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